Mutual of Omaha
Customer Service Rep - Remote
This job is now closed
Job Description
- Req#: 504012
Employer Industry: Insurance Services
Why consider this job opportunity:
- Hourly wage of $19.50, plus annual bonus opportunity
- 401(k) plan with a 2% company contribution and 6% company match
- Work-life balance with vacation, personal time, and paid holidays
- Opportunity to work remotely with access to a high-speed internet connection
- Supportive work environment that values diversity and inclusion
- Chance to turn customer complaints into opportunities for business growth
What to Expect (Job Responsibilities):
- Deliver excellent customer service for routine inquiries and assist with complex cases as needed
- Research and analyze incoming inquiries to resolve customer issues using relevant systems and policies
- Make outgoing calls to gather information on inquiries not readily available in systems
- Stay updated on company, industry changes, and relevant regulations to ensure compliance and effectiveness
- Utilize service recovery techniques to turn complaints into opportunities for business growth and retention
What is Required (Qualifications):
- Excellent oral and written communication skills, with strong decision-making and analytical abilities
- Demonstrated telephone skills, providing quality customer service consistently
- Reliable attendance and flexibility to work various shifts, including overtime
- Proficient in computer systems and keyboarding, with a focus on detail orientation
- Strong interpersonal skills, capable of multitasking and adapting quickly to changes while ensuring customer satisfaction
How to Stand Out (Preferred Qualifications):
- Strong planning and organizational skills with the ability to prioritize effectively
- Basic product knowledge relevant to the assigned area
- Familiarity with medical terminology
#InsuranceServices #CustomerService #RemoteWork #CareerGrowth #DiversityAndInclusion
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
Mutual of Omaha is a Fortune 500 mutual insurance and financial services company based in Omaha, Nebraska.
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