Mutual of Omaha

Customer Service Rep - Remote


Pay$19.50 / hour
LocationOmaha/Nebraska
Employment typeFull-Time

This job is now closed

  • Job Description

      Req#: 504012
      Employer Industry: Insurance Services

      Why consider this job opportunity:
      - Hourly wage of $19.50, plus annual bonus opportunity
      - 401(k) plan with a 2% company contribution and 6% company match
      - Work-life balance with vacation, personal time, and paid holidays
      - Opportunity to work remotely with access to a high-speed internet connection
      - Supportive work environment that values diversity and inclusion
      - Chance to turn customer complaints into opportunities for business growth

      What to Expect (Job Responsibilities):
      - Deliver excellent customer service for routine inquiries and assist with complex cases as needed
      - Research and analyze incoming inquiries to resolve customer issues using relevant systems and policies
      - Make outgoing calls to gather information on inquiries not readily available in systems
      - Stay updated on company, industry changes, and relevant regulations to ensure compliance and effectiveness
      - Utilize service recovery techniques to turn complaints into opportunities for business growth and retention

      What is Required (Qualifications):
      - Excellent oral and written communication skills, with strong decision-making and analytical abilities
      - Demonstrated telephone skills, providing quality customer service consistently
      - Reliable attendance and flexibility to work various shifts, including overtime
      - Proficient in computer systems and keyboarding, with a focus on detail orientation
      - Strong interpersonal skills, capable of multitasking and adapting quickly to changes while ensuring customer satisfaction

      How to Stand Out (Preferred Qualifications):
      - Strong planning and organizational skills with the ability to prioritize effectively
      - Basic product knowledge relevant to the assigned area
      - Familiarity with medical terminology

      #InsuranceServices #CustomerService #RemoteWork #CareerGrowth #DiversityAndInclusion

      We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
      We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
  • About the company

      Mutual of Omaha is a Fortune 500 mutual insurance and financial services company based in Omaha, Nebraska.

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