Salem Health
Customer Service Rep
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Job Description
- Req#: RQ4016294
Employer Industry: Healthcare Services
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Work remotely from anywhere within the continental U.S.
- Supportive and collaborative work environment
- Chance to make a positive impact on client satisfaction and member experience
- Comprehensive training provided to enhance skills and knowledge
What to Expect (Job Responsibilities):
- Resolve customer inquiries and complaints through written, telephonic, and face-to-face communication in a timely and accurate manner
- Prepare adjustments for services not properly processed, either systematically or by forwarding to the appropriate area for follow-up and resolution
- Meet all production, quality, and adherence standards
- Maintain accurate records, including timekeeping records
- Elevate issues to the next level of supervision as appropriate
What is Required (Qualifications):
- High School Diploma or Equivalent required
- Minimum of 0-1 year of customer service experience
- Proven customer support experience or experience as a client service representative
- Strong phone contact handling skills and active listening
- Excellent communication and presentation skills
How to Stand Out (Preferred Qualifications):
- Familiarity with CRM systems and practices
- Track record of over-achieving quotas
- Ability to multitask, prioritize, and manage time effectively
- Customer orientation and ability to adapt/respond to different types of characters
#HealthcareServices #CustomerService #RemoteWork #CareerOpportunity #TrainingProvided
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
Salem Hospital is a non-profit, regional medical center located in Salem, Oregon, United States.
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