• Job Description

  Req#: 69485

  Description

  This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.

  JOB FUNCTIONS:

  • Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
  • Assesses customer need for additional products/services
  • Assesses customer compliance with physician orders
  • Answers questions and provides customer education regarding products/services
  • Documents calls in computerized record keeping system
  • Enters customer orders in computerized system
  • Verifies and updates demographic information such as address and telephone number in computerized records

  Qualifications

  • Read and analyze documents such as patient orders
  • Comprehend pharmacy prescription terminology
  • Effectively communicate with coworkers and patients alike
  • help with the training of employees
  • calculate figures and amounts in reference to frequency and doses dispensed
  • apply common sense understanding to carry out oral and written instructions

  Education & Experience:

  • High School Diploma, General Education Diploma (GED), or one to three months related experience and/or training
  • Computer entry Required
  • Must meet any licensing requirements necessary for specific location

  Physical Demands:

  This employee must occasionally lift and/or move up to 25 pounds.

• About the company

  Lincare was founded on the belief that through patient education and clinical support, we can improve patient compliance with physicians'

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