Mutual of Omaha
Customer Service Rep (Workplace Solutions Claims) - Remote
This job is now closed
Job Description
- Req#: 502935
Employer Industry: Insurance Company
Why Consider this Job Opportunity:
- Hourly Wage: $18.72, plus annual bonus opportunity
- Benefits and Perks, including a 401(k) plan with a 2% company contribution and 6% company match
- Up to 15 days of vacation per year for regular associates working 40 hours a week
- 11 paid holidays in 2024, including 2 floating holidays for prorated personal time
- Sick leave provided through personal time, with up to 40 hours in 2024 for regular associates
- No sponsorship for employment required in the present or future
What to Expect (Job Responsibilities):
- Provide customer service for routine inquiries and assist with complex cases as directed
- Research and analyze incoming inquiries using relevant systems and reference materials
- Elevate sensitive customer requests when necessary
- Make outgoing calls for information and conduct thorough research
- Stay updated on company, industry, and regulatory changes for business conservation and expansion opportunities
What is Required (Qualifications):
- Strong communication, decision-making, analytical, and human relations skills
- Proficiency in oral and written communication, demonstrated telephone skills, and commitment to high-quality customer service
- Consistent attendance adherence to department and company expectations, with flexibility for shifts and overtime
- Basic understanding of computer systems, proficient keyboarding skills, and adaptability to change
- Detail-oriented individual with good analytical and problem-solving skills, capable of multitasking and documenting calls
- Promotion of a culture of diversity and inclusion, valuing different ideas and opinions
- Ability to work remotely with access to high-speed internet in the United States or Puerto Rico
How to Stand Out (Preferred Qualifications):
- Planning and organizing skills with the ability to set priorities
- Basic product knowledge of assigned area
- Knowledge of medical terminology
#InsuranceCompany #CustomerService #CareerOpportunity #CompetitivePay #RemoteWork
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
Mutual of Omaha is a Fortune 500 mutual insurance and financial services company based in Omaha, Nebraska.
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