Mutual of Omaha
Customer Service Rep (Workplace Solutions Claims) – Remote
This job is now closed
Job Description
- Req#: 503065
Employer Industry: Insurance
Why Consider this Job Opportunity:
- Hourly Wage: $18.72, plus annual bonus opportunity
- Benefits and Perks, including a 401(k) plan with a 2% company contribution and 6% company match
- Opportunity for up to 15 days of vacation for regular associates working 40 hours a week
- 11 paid holidays in 2024 for regular associates, including 2 floating holidays
- Sick leave provided through personal time for regular associates
What to Expect (Job Responsibilities):
- Provide customer service for routine inquiries and assist with complex cases as directed
- Research and analyze incoming inquiries to effectively resolve issues
- Elevate sensitive customer requests when necessary for appropriate handling
- Make outgoing calls to obtain information not readily available and conduct thorough research
- Stay updated on company, industry, and regulatory changes to utilize service contacts for business conservation and expansion
What is Required (Qualifications):
- Strong communication, decision-making, analytical, and human relations skills
- Proficient in oral and written communication, demonstrated telephone skills, and commitment to providing high-quality customer service
- Consistent attendance adherence to department and company expectations
- Basic understanding of computer systems, proficient keyboarding skills, and quick adaptability to change
- Detail-oriented individual with good analytical and problem-solving skills, capable of multitasking
How to Stand Out (Preferred Qualifications):
- Planning and organizing skills with the ability to set priorities
- Basic product knowledge of assigned area
- Knowledge of medical terminology
#InsuranceIndustry #CustomerService #CareerOpportunity #CompetitivePay #RemoteWork
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
Mutual of Omaha is a Fortune 500 mutual insurance and financial services company based in Omaha, Nebraska.
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