Georgia.gov
Customer Service Representative 1 (Gateway Customer Application Support Helpdesk)
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Job Description
- Req#: 4950891
Employer Industry: Government Services
Why consider this job opportunity:
- Generous benefits package including medical, dental, and vision insurance
- Flexible work schedule with telework opportunities based on position
- Employee retirement plans including 401(k) and 457 plans
- 13 paid holidays along with vacation and sick leave
- Unique training opportunities to enhance your career in public service
- Opportunities for promotion within the organization
What to Expect (Job Responsibilities):
- Provide navigation and assistance to customers via telephone regarding GA Gateway systems
- Ensure appropriate changes are made to resolve customer issues
- Refer unresolved customer concerns to designated departments for further investigation
- Monitor and respond quickly to incoming requests related to GA Gateway
- Maintain daily logs and dispositions of client calls
What is Required (Qualifications):
- High school diploma or GED
- Six months of experience handling customer questions, complaints, and/or providing information
- Must be available and punctual for scheduled work shifts
- Exceptional written and verbal communication skills
- Ability to troubleshoot customer problems effectively
How to Stand Out (Preferred Qualifications):
- Minimum of 1 year of experience in a fast-paced call center environment
- Skilled in using Microsoft Office, including Word and Excel; knowledge of PowerPoint and/or Visio
- Previous help desk experience
- Experience working with eligibility programs (e.g., SNAP or Family Medicaid)
#GovernmentServices #PublicService #CareerOpportunity #FlexibleWork #CustomerSupport
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The Georgia Bureau of Investigation is a state-wide investigative law enforcement agency within the US state of Georgia.
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