Description

Job Responsibilities:

• Handle all customer service related inquires pertaining to the wholesale website and sales.

• Oversee sales and returns for wholesale website.

• Distribute orders for fulfillment.

• Screen and direct a high-volume number of calls and e-mails pertaining to wholesale sales and customer service.

• Help customers navigate the website and place orders online.

• Provide knowledgeable answers to questions about products, pricing and availability.

• Help resolve product returns, respond to shipping inquiries and answer order status questions.

• Resolve shipping and credit card issues.

Qualifications

• Excellent communication skills with the ability to identify and communicate issues to department personnel and find solutions for those issues.

• Proficiency with PC, MAC and apple products.

• Previous experience with Shopify preferred, but not required.

• Previous experience with Lightspeed Retail preferred, but not required