Commercial Metals
Customer Service Representative
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Job Description
- Req#: 18956
- Day 1 Benefits Coverage with low cost Medical, Vision, Dental
- Day 1 Paid-time Off and Vacation
- 4.5% Company Match 401(k) plan
- $500 Annual Company-paid Lifestyle Benefit
- Competitive Compensation and Bonuses
- Company-paid Life and Disability Insurance
- Employee Stock Purchase Plan
- Training and Advancement Opportunities
- Process all customer transactions accurately and timely including sales orders, inquiries, quotes or returns
- Effectively communicate directly with customer regarding purchase order receipt, order entry, and sales acknowledgement
- Provide timely and professional responses to customer questions regarding products, pricing, order status, and availability.
- Coordinate with production to ensure inventory availability
- Organize, analyze and assess issues relating to but not limited to purchase orders, invoices and goods receipts
- Communicate unexpected increases or decreases in demands for product to the operations team
- Communicate truck schedules and tracking updates to customers
- Reconcile new customer purchase orders to CRM sales pipeline to match opportunity
- Contact customers following sales to ensure ongoing satisfaction and resolve complaints
- Works in SAP to transfer material and produce shipping documents ensure proper shipping practices
- Process credit/debit memos including monthly pricing adjustments
- Obtain accurate information relating to shipment dates and expected dates of delivery
- Educate customers about product features
- Support outside sales efforts as necessary
- Minimum 2 years of experience in customer service in the manufacturing industry
- Ability to multi-task, stay organized and maintain an upbeat demeanor, all while delivering results under pressure and meeting required deadlines.
- Negotiation and phone skills
- Strong computer skills required (good knowledge of Outlook, MS Word, Excel and PowerPoint), SAP experience is a plus
- Excellent written and verbal communication skills; ability to communicate up, down, and across the business
- Technical expertise and knowledge of company products
- Bilingual in Spanish a plus
- High School Diploma or GED required
- Bachelor's degree preferred
it's what's inside that counts
_______________________________
There’s more to CMC than our products and the buildings, structures, and roads they go into. At CMC, it’s the people inside our recycling centers, fabrication plants, manufacturing facilities, steel mills and offices that make us who we are as a company. Our success comes from finding, retaining, and supporting the highest quality talent by offering:
Why This Job
CMC provides an excellent opportunity to learn the steel, construction reinforcement and ground stabilization industries and to grow in your career. Whether you will spend your day brainstorming in an office cubicle, operating a crane, running manufacturing equipment or troubleshooting technical obstacles, at CMC, you’ll get the training and support from your team that you need to excel in your role and reach your full potential.
What You'll Do
What You'll Need
Your Education
We are CMC, a Fortune 500® company at the leading edge of our industry. Our construction reinforcement and steel products have supported construction projects and structures around the world. The secret to our success? We’ve built our legacy by assembling a team of innovators and doers to tackle some of the most challenging construction reinforcement problems facing our world for more than 100 years — and we’re just getting started.
If you’re ready to join a team working to make our industry more sustainable, support the bridges, roadways, buildings and infrastructure that connects our communities, and do meaningful work, you’re ready to join CMC. Apply today and start moving your career — and our world — forward. Let's build a better world!
CMC is committed to providing equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, age, physical or mental disability, national origin, citizenship, military or veteran status, sexual orientation, gender identity and/or expression, genetic information, or other status protected by federal, state or local law.
From Fortune Magazine. © 2025 Fortune Media IP Limited. All rights reserved. Used under license.
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