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Job Description
- Req#: 4931
- 1+ years of experience in a call center or help desk capacity required
- Proficient in using customer services software, CRM systems, and Microsoft Office
- Ability to handle high-volume inquiries in a fast-paced environment
- Demonstrate a passion for excellence with respect to treating and caring for customers
- Strong decision making and analytical abilities
- Ability to troubleshoot customer issues over the telephone
- Strong detail orientation and communication/listening skills
- Willingness to work a flexible schedule
- Willingness to accept constructive feedback
- Highly developed sense of urgency and commitment to customer satisfaction
- Bilingual English and Spanish is not required, but is highly preferred
- Ability to work independently and as part of a team
- High School diploma, GED, or equivalent
Overview
GreenSky is one of the fastest growing Financial Technology companies in America. We make it easy for businesses of all sizes to offer credit to their customers with a fast and paperless solution. With billions of dollars in loans and hundreds of thousands of satisfied customers, GreenSky is quickly changing the consumer credit marketplace. We have a great team, are growing quickly, and are backed by some of the leading investors in the world.
Our corporate headquarters is located in the financial technology hub of Atlanta, GA.
Looking for great talent to help us continue our rapid growth!
Position : Customer Service Representative.
Overview:
The successful candidate will be responsible for providing exceptional customer support, handling inquiries, revolving issues, and ensuring customer satisfaction. In addition, thoroughly and efficiently gathering customer information, assess and fulfill customer needs, and educate the customer where applicable to solve the customer’s concern on the initial call.
Shifts are available from 11am to 11pm. You will be required to work Saturday or Sunday of each week, and Monday of each week. You will receive one other day off during the week. Shifts are primarily 9 hours in length with a 1-hour unpaid lunch. The call center is open 363 days/year, we are closed on Thanksgiving and Christmas.
Mandatory training schedule: First four weeks Monday-Friday, 8:00am-5:00pm ET.
Organization: This position is a member of the Customer Service Operations team and reports to the Front Line Manager, Customer Service.
Location: Remote Position
Required Skills/Qualifications
Required Skills/Qualifications
GreenSky is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classification protected by federal, state, or local law.
About the company
GreenSky, Inc. is a financial technology company founded in 2006 based in Atlanta, Georgia.
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