• Job Description

  Req#: 72189

  Throughout the past 30 years plus, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries.
  
  We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.
  
  MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000+ employees, working in 40+ states, MMC is able to support all United States locations, and some international locations.
  
  We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at www.mmcgrp.com
  
  MMC strives to ensure all job posting confirm details of the position, the rate of pay, and acknowledge medical benefits are offered.
  
  Get started on your career journey today! Apply to become a part of the MMC Team!
  
  We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

  
  

  
  
  Job Requirements:
  
  

  Job Title: Contact Call Center Customer Support Representative ? Medicaid Support
  Work Location: Onsite ? Austin, TX
  Assignment Type: Local Candidates Only ? In Office
  Schedule: Must be available for any 8-hour shift between 7:00 AM ? 7:00 PM (no schedule changes permitted during first 90 days)

  Responsibilities:

  This Call Center Customer Support role supports the Provider Network for a healthcare program and involves responding to high-volume inbound calls from Medicaid providers and clients. The CSR provides clear, unbiased assistance with questions regarding eligibility, medical claims status, and other program-related topics.

  Key Duties:

  • Answer incoming calls promptly and professionally
  • Provide accurate information regarding Medicaid services
  • Resolve issues or escalate appropriately
  • Document all calls clearly and thoroughly in online systems
  • Transfer callers to other call center units as necessary
  • Meet or exceed individual performance and call quality metrics
  • Maintain strict adherence to attendance and punctuality standards
  • Perform additional duties as assigned by management

  Minimum Requirements:

  • Minimum 6 months of recent high-volume inbound call center experience
  • Proficient with Microsoft Office Suite
  • Demonstrated ability to multitask in a fast-paced environment

• About the company

  Throughout the past 25 years, MMC, one of the most trusted names in workforce management services has successfully delivered strategic solutions to large and small businesses in numerous industries. We believe the art of building the best teams to get ...

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