• Job Description

  Req#: Essity255158

  Customer Service Representative

  
  About the Role

  Essity is hiring a Customer Service Representative for Spain business. This is a temporary position with an initial expected duration of 6 months.

  In this role, you will provide timely and effective administrative support to customers, follow established procedures and guidelines. You will ensure the satisfaction of external customers and internal stakeholders through the correct processing of orders, invoices, service complaints and internal stakeholder and external customers inquiries.

  What You Will Do

  • Process sales and invoices so that customer orders are dispatched, invoiced, and paid accurately and on time in relevant systems according to defined process and standards. (order to billing).
  • Correct, efficient and timely processing of all incoming service complaints (SAP).
  • Answer internal and external customer enquiries on product availability, prices, delivery times, and the status of orders so that enquiries are dealt with promptly and accurately (after sales).
  • Enter data into databases or other computerized systems to maintain up-to-date customer records; to track the status of orders, deliveries or activities; and to generate sales reports and statistics.
  • Responsible for maintaining high data quality of SAP & related systems and initiate system changes whenever required (e.g. Material Master, GDS, Customer Master, Pricing and Conditions).
  • Communication with staff from other areas in the organization, such as production, warehouse, transport, or distribution, to confirm the status of orders and resolve customer complaints.
  • Be in permanent contact with Sales & Marketing, esp. SMs to gain an understanding of market/customer behavior and internal and external information systems.
  • Build up strong customer relationships on a daily base.
  • Draft sales documentation, proposals, reports, and correspondence such as sales contracts and maintenance agreements if required.
  • Make standard calculations to accurately compile and report statistics.

  Who You Are

  • 2 years customer service expertise
  • Excellent verbal and written communication skills
  • Adaptability - Flexibility in response to changing priorities and team collaboration.
  • Customer orientation. You inspire reliability and trust to customers.
  • Basic knowledge of SAP – SD module is a plus
  • English Language skill

  What We Can Offer You

  At Essity, we believe every career is as unique as the individual and empower employees to reach their full potential in a winning culture motivated by a powerful purpose.
  Collaborative and caring Work Environment | Empowerment | Job Impact | Work with a Powerful Purpose | Individual Learning and Development | Health & Safety | Social Responsibility | Innovation

  Application End Date:

  20 jul 2025

  Job Requisition ID:

  Essity255158

• About the company

  Essity AB is a global hygiene and health company, with its headquarters in Stockholm, Sweden.

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