• Job Description

  Req#: JR21057

  CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.
  
  What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model .

  Job Description

  Are you an experienced Customer Service professional ready to take the next step in your career by joining a global, ASX-listed, blue-chip organization that sustainably enables smart movement of goods around the world?
  
  Let's fast forward your career, fast!
  
  As part of the purpose-driven & brilliant CHEP Customer Support team, your role as Customer Service Representative will be to manage inbound calls and emails from CHEP Customers and field staff, ensuring that questions are answered and any issues are resolved. This role will primarily be based at our shiny, new offices in Macquarie Park (with flexible Hybrid / Work from home arrangement available) and reports directly to the Customer Service Manager.

  Key Responsibilities May Include:

  • Professionally manage and resolve customer inquiries, complaints, and requests, ensuring timely and effective communication while adhering to service level agreements (SLAs).
  • Facilitate smooth customer onboarding processes, ensuring accurate setup of customer accounts, and delivering system training where needed to support customer success.
  • Collaborate cross-functionally with teams such as Sales, Finance, and Operations to ensure a seamless customer experience, from order processing to issue resolution.
  • Maintain accurate and up-to-date customer information and service requests in relevant systems, ensuring data integrity and supporting performance tracking and reporting.
  • Conduct regular reviews of customer accounts to assess performance, identify improvement opportunities, and provide actionable insights to enhance customer satisfaction.
  • Support continuous improvement initiatives by contributing ideas and feedback on optimizing customer service processes, reducing operational inefficiencies, and increasing service levels.
  • Play a key role in customer retention efforts by proactively addressing issues, monitoring customer satisfaction metrics, and identifying opportunities for service enhancement.
  • Act as a customer advocate within the organization, ensuring that customer needs and concerns are effectively communicated and addressed in collaboration with internal stakeholders.

  What You Can Bring:

  • Demonstrated experience in a busy customer service and/or logistics admin role.
  • Experience in quickly and efficiently solving customer issues.
  • A positive, proactive, and solutions-oriented mindset.
  • A can-do attitude with an empathetic nature.
  • Strong communication skills with an aptitude to build strong working relationships with a wide range of people.
  • Strong attention to detail, with systematic and timely follow-through.
  • The ability to handle multiple tasks/projects and operate well under pressure.
  • Computer literacy with proficiency in Microsoft Office.
  • Some knowledge of SAP/Salesforce would be an advantage.
  • A curious mindset, eager to learn quickly and grow.
  • A collaborative spirit with a positive influence on team dynamics.

  We value creativity, collaboration, and curiosity, and we are looking for someone who shares these values. Someone who will support the ambition to foster Supreme Customer Value!

  If you're looking for a challenging and rewarding opportunity with an innovative company where you are empowered to make a difference, we want to hear from you!

  What to expect

  CHEP is a global leader in supply chain solutions. Together with producers, manufacturers, retailers, and logistics partners, CHEP advances the smart and sustainable movement of goods across more than 60 countries.
  
  Powered by its share, repair and reuse network of connected pallets, crates, and containers, CHEP helps businesses optimise their supply chains to reduce costs and minimise the environmental impact of their operations.

  With its operational excellence trusted by the world’s top brands, CHEP primarily serves customers in the consumer staples (e.g. dry food, grocery, household products, health and personal care, fresh produce and beverage), retail, automotive and general manufacturing industries.

  A part of the Brambles Group, CHEP manages ~347 million pallets and containers through a network of 750+ service centres, employing approximately 11,000 people worldwide with its largest operations in North America and Europe.
  
  For more information, visit www.chep.com .

  CHEP Australia offers a range of employee benefits including a competitive salary, bonus opportunities, a supportive learning and development culture and a wide range of opportunities to assist you in achieving your career aspirations. CHEP Australia, as part of Brambles, provides you unparalleled opportunities to advance and accelerate your career and is large enough to take you anywhere and small enough to make sure you get there.

  Benefits:

  • Work for an accredited Top Employer in Australia
  • Flexible hybrid working environment
  • Paid volunteer leave for those who wish to volunteer their services to a community organisation – 3 days per annum
  • Reward and Recognition Program to celebrate outstanding achievements of our people through a number of different delivery methods
  • Employee discounts with a range of partners
  • Up to 14 weeks of paid parental leave for primary care givers and 1 week of paid parental leave for secondary care givers
  • Unparalleled opportunities to advance and accelerate your career
  • Attractive options to purchase Brambles shares

  Our team boasts a friendly and fun culture that celebrates successes, with award winning engagement and enablement, and results achieved through collective intelligence, collaboration and teamwork.

  With a highly inclusive workplace rich in diversity, CHEP Australia celebrates the diversity of thought, backgrounds, style and working arrangements of our people to ensure that we reflect the communities and customers that we serve.

  Join our team to be part of an international growth company with an advantaged and highly sustainable business model. You’ll be working for a company that is changing the way goods get to market. You’ll optimize 300,000 supply chains instead of just one. You’ll join an efficient and collaborative team who punches above its weight. You’ll be working for the good of humanity.

  In order for your application to be considered, you will require full working rights in Australia. We are unable to offer sponsorship at this time.

  Remote Type

  Hybrid Remote

  Skills to succeed in the role

  Account Management, Active Learning, Adaptability, Cross-Functional Work, Curiosity, Customer Data Management, Customer Due Diligence (CDD), Customer Engagement, Customer Retentions, Customer Satisfaction, Customer-Support, Data Integrity, Digital Literacy, Emotional Intelligence, Empathy, Initiative, Issue Management, Order Processing, Problem Solving, Process Improvements, Relationship Building, Sales Coordination

  We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

  Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at recruitment@brambles.com.

• About the company

  Brambles Limited is an Australian company that specialises in the pooling of unit-load equipment, pallets, crates and containers.

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