• Job Description

  Req#: 386024

  Go Further With Foundever

  Are you ready to move your career forward? At Foundever, you will find our contact centre jobs surprising. We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.

  Please note we do not currently have any live vacancies, however we are keen to set up a strong talent pool for when we do. This will help streamline your recruitment process also!

  If you are interested in starting your career with us here at Foundever Coventry, apply now and one of the team will be in contact.

  What do we do?

  As a global leader in customer experience (CX), we make a difference for customers 9 million times each day. Together, we are proud to be the team behind the best experiences for +750 of the world’s leading, most innovative brands. Driven by our values, empowered by an award-winning culture and connected across 45 countries, our people are at the heart of our success. You will be dealing with a range of contact from our client’s customers. This will be mainly inbound phone calls, but can also be outbound calls, emails, live chat and social media enquiries.

  What we need from you

  • Good communication skills : the ability to clearly and effectively communicate with customers over the phone.
  • Active listening skills : the ability to attentively listen to customers and understand their needs and concerns.
  • Problem-solving skills : the ability to quickly identify and resolve customer issues or complaints.
  • Empathy : the ability to understand and relate to the customer's perspective.
  • Patience : the ability to remain calm and composed.
  • Adaptability : the ability to handle a wide variety of customer interactions and adjust communication style as necessary.
  • Sales skills : the ability to upsell or cross-sell products or services to existing customers.
  • Positive attitude : the ability to remain positive and upbeat even during difficult customer interactions.
  • Strong teamwork skills : the ability to work effectively with other agents and support teams.
  • Advantageous : Knowledge of customer service best practices and call centre technology.

  What we offer you

  • Monthly Pay Starting from £22,308 per year
  • Full time 37.5 hour permanent contracts
  • Industry Leading development opportunities – 80% of our Team manager and above positions are hired internally
  • Weekly coaching and engagement with your manager and team
  • Lifestyle Benefits programme – featuring thousands of discounts
  • Casual Dress Code

  Our Location

  Foundever Coventry is one of the largest providers of opportunities within Coventry & the Midlands. Situated just a 15 minute walk from Coventry City centre, the Bus & Train stations, in a happy, bright and airy office environment, we are easily accessible by public transport. It’s really important you are able to commute to our site so please check the below address before applying: Earlsdon Park, First Floor 53-55 Butts Road, Coventry, Coventry CV1 3BH

  What to expect next

  What are you waiting for? Start you Foundever Journey and click apply now!

  DATA NOTICE
  The personal data you provide in your application, and as part of the recruitment process, will only be held and processed for the purpose of the selection processes of Foundever and in connection with any subsequent employment or placement, unless otherwise indicated. Your data will be retained only for as long as is permitted by UK legislation and then destroyed.

• About the company

  At Sitel Group, we redefine the way brands connect with their customers – one experience at a time. With our People First culture, we have a commitment to our associates to allow for tremendous growth across an exciting range or global opportunities, including working from home. In fact, around 93 percent of our non-agent positions are filled by internal talent today. We know our success is due to our diverse, talented and passionate people. Begin your journey today!

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