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Customer Service Representative (CSR)
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Job Description
- Req#: 8a7883ac995981c20199722ba9fa2edf
Employer Industry: Customer Service
Why consider this job opportunity:
- Opportunity for contract renewal every few years
- Work in a dynamic and fast-paced environment
- Gain experience in customer service and product consultation
- Supportive work culture that emphasizes teamwork and communication
- Work remotely, providing flexibility in your schedule
- Contribute to meeting customer service goals and standards
What to Expect (Job Responsibilities):
- Handle inbound and outbound calls and emails following a set script
- Provide professional customer service and product consultation to both customers and partners
- Maintain accurate records of customer interactions and service
- Process orders, respond to inquiries, handle complaints, and troubleshoot problems
- Ensure confidentiality and privacy of customer and agency information
What is Required (Qualifications):
- Minimum educational requirement: High School Diploma or equivalent
- Prior customer service experience preferred
- Proficiency in navigating websites and working between multiple screens
- Ability to type at least 30 words per minute
- Strong organizational skills and attention to detail
How to Stand Out (Preferred Qualifications):
- Prior experience using Assistive Technology, such as JAWS or ZoomText, for visual adaptation
- Familiarity with Microsoft Office and internet navigation
#CustomerService #RemoteWork #CareerOpportunity #Teamwork #FlexibleSchedule
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
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