CVS Health
Customer Service Representative (CST and MST Time Zones)
This job is now closed
Job Description
- Req#: R0623162
Employer Industry: Health Solutions Company
Why consider this job opportunity:
- Salary up to $28.46 per hour
- Comprehensive benefits package including affordable medical plans, 401(k) matching contributions, and employee stock purchase plans
- No-cost wellness programs, including screenings, counseling, and financial coaching
- Opportunity for career advancement and growth within the organization
- Supportive and compassionate work environment focused on member satisfaction
- Full-time position with consistent hours in CST or MST time zones
What to Expect (Job Responsibilities):
- Educate members on plan benefits, answer questions, and resolve issues through incoming telephone contacts
- Utilize compliant documentation standards to ensure accurate record-keeping
- Provide empathetic and member-centric service, exceeding expectations
- Ensure all member inquiries are addressed with respect and thoroughness
- Demonstrate adaptability and patience in handling diverse member needs
What is Required (Qualifications):
- Must reside and work in CST or MST Time Zone
- Minimum of 1 year of customer service experience
- Basic computer, typing, and telephony skills or equivalent military experience
- Demonstrated ability to be empathetic and compassionate
- Strong adaptability skills
How to Stand Out (Preferred Qualifications):
- Customer service experience in a healthcare environment
- Proficiency in Microsoft Office Suite
#HealthSolutions #CustomerService #CompassionateCare #CareerAdvancement #ComprehensiveBenefits
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
At CVS Health, we share a clear purpose: helping people on their path to better health. Through our health services, plans and community pharmacists, we’re pioneering a bold new approach to total health. Making quality care more affordable, accessible, simple and seamless, to not only help people get well, but help them stay well in body, mind and spirit.
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