Ameritas
Customer Service Representative (Dental & Vision Benefits) In-office San Antonio, TX or remote in Texas
7 days agoWhat's your preference?
Job Description
- Req#: 5578
Employer Industry: Insurance and Financial Services
Why consider this job opportunity:
- Starting pay of $18 per hour
- Incentive program bonuses
- Flexible hybrid work options, with opportunities for remote work in Texas
- Comprehensive health benefits including medical, dental, and vision
- Generous paid time off policies, including Thrive Days and paid volunteer time
- Professional development programs and leadership development opportunities
What to Expect (Job Responsibilities):
- Communicate with policyholders, providers, and plan participants via phone or written correspondence to address inquiries and resolve issues
- Document customer inquiries and related data electronically
- Assist service teams with back-office support functions
- Ensure confidentiality of plan participants and policyholders in compliance with privacy policies
- Meet established service standards and metrics to support department goals
What is Required (Qualifications):
- High school diploma or equivalent
- 0-2 years of related experience in contact centers, customer service, dental offices, or insurance
- Ability to work overtime as needed to support business demands
- Excellent verbal and written communication skills
- Proficient computer skills and keyboarding abilities
How to Stand Out (Preferred Qualifications):
- Experience in a contact center or customer service environment
- Familiarity with dental or insurance industry practices
- Demonstrated initiative in assessing and addressing customer needs
- Previous experience with electronic documentation systems
- Ability to contribute positively to a diverse and inclusive workplace
#Insurance #CustomerService #CareerOpportunity #RemoteWork #ProfessionalDevelopment
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
Ameritas Life Insurance Corp. is a mutual insurance company.
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