• Job Description

  Req#: R1617768

  Job Title:

  Customer Service Representative (Financial Technology) On-Site

  Job Description

  The Financial Customer Service Representative interfaces with customers via inbound/outbound calls and/or via email communication. This position provides customer service support and resolution of routine problems and questions regarding client products and/or services. (Military veterans are encouraged to apply!)

  A NEW CAREER POWERED BY YOU

  Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “World’s Best Workplaces,” “Happiest Employees,” and “Best Companies for Career Growth” awards every year? Then a Customer Service Representative position at Concentrix is just the right place for you!

  As a Customer Service Representative, you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.” Together, we help the world’s best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation. And due to continued growth, we’re looking for more talented people to join our purpose, people as passionate about providing outstanding customer experiences as we are.

  CAREER GROWTH AND PERSONAL DEVELOPMENT
  This is a great opportunity to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

  WHAT YOU WILL DO IN THIS ROLE

  As a Customer Service Representative at Concentrix, you will:

  • Provide inbound customer support.
  • Help customers resolve technical issues.
  • Check to ensure that appropriate changes are made to resolve customers' problems and document all changes made to accounts.
  • Resolve customers' service issues by performing activities such as registering and unrestricting cards, linking accounts, transferring funds, etc.
  • Help solve customer issues by properly escalating to designated departments for further investigation.
  • Deliver expert customer experiences…with a smile.

  YOUR QUALIFICATIONS

  Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Representative role include:

  • High School diploma required; bachelor's degree preferred
  • Financial services a plus!
  • Minimum 2+ Years of work experience
  • Proficiency in fast-paced multi-tasking
  • Eagerness to learn new technologies
  • Personal qualities/skills important to the role (tech, service, et)
  • Must reside in the United States or have a valid U.S. address for residence

  WHAT’S IN IT FOR YOU

  One of our Concentrix Culture Statements says, “We are fanatical about our staff.” That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with:

  The base salary range for this position is $17-$18 per hour, plus incentives that align with individual and company performance.

  • Paid training and performance-based incentives
  • Company networking and leadership opportunities with organized groups in the following topics: Professional Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), and Health and Wellness
  • 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
  • Health and wellness programs with trained partners to help promote a healthy you
  • Mentorship programs that support your rewarding career journey
  • A modern, state-of-the-art office setting with advanced technologies and a great team
  • Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
  • Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
  • A range of other perks and benefit.

  REIMAGINE THE BEST VERSION OF YOU!

  If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their “employer of choice.”

  Location:

  USA, Tampa, FL

  Language Requirements:

  Time Type:

  
  Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.
  
  If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

  Eligibility to Work:

  In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.

  Where Job May be Performed:

  Currently, this position may be performed only in the states listed here .

  Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.

  For more information regarding your EEO rights as an applicant, please visit the following websites:

  •English

  • Spanish

  To request a reasonable accommodation please click here .

  If you wish to review the Affirmative Action Plan, please click here.

• About the company

  Concentrix,is a technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world’s best brands.

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