DHL
Customer Service Representative
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Job Description
- Req#: DPDHGLOBAL10662906ENGLOBALEXTERNALTALENTREEF
- Resolve product or service problems: clarify the customer’s complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.
- Maintain customer records and update account information.
- Maintain financial accounts by processing customer adjustments.
- Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management.
- Perform other duties as assigned.
- High School Diploma or Equivalent
- 0-12 months of system, data entry or reporting experience
- 0-12 months of warehouse experience, preferred
DHL Supply Chain is Hiring! At DHL, you will play a part in one of the world’s most essential industries. There has never been a better time to join DHL Supply Chain. In a global business like ours, opportunitiesare endless. So, join us. Work with us. Grow with us.
Position:Customer service representative
Shift: First shift 6:00am –; 2:30pm, Monday-Friday
Pay $22.00
In addition to the general job description below, the ideal candidate will also possess the following skills and/or experience:Knowledge of office management systems and procedures, Excellent time management skills and ability to multitask and prioritize work, Attention to detail and problem-solving skills, Assist with company events for employees. Resourcefulness and Flexibility.Data reporting analysis is a plus.A minimum of 6 months to 1 year payroll experience with MS Excel, MS Word, MS PowerPoint and an email system.
Be part of the world’s largest logistics company! DHL Supply Chain has been certified as a Great Place to Work® in the US and Canada! Our excellent benefits packages include
- Affordable medical, dental, and vision coverage available beginning on your 30th?day
- PTO program for all associates, including paid holidays and vacation
- 401(k) with generous company match
- Tuition reimbursement program
- Excellent training and career advancement opportunities
Grow your skills. Shape your world.al business like ours, the opportunities are endless. So, join us. Work with us. Grow with us.
Role Purpose:
Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.
Key Accountabilities:
Required Education and Experience:
Our Organization is an equal opportunity employer.
About the company
We are an international team of over 400,000 shipping professionals, united by a passion for logistics. And we work in a unique environment. DHL is as innovative as a start-up, with the power of an international organization.
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