• Job Description

  Req#: 32567677869
  Job Description: Job Description Exciting Customer Service Representative! Temporary OpportunityThis Jobot Consulting Job is hosted by: Sunshine PenningtonAre you a fit? Easy Apply now by clicking the "Apply Now" buttonand sending us your resume.Salary: $22 - $25 per hour A bit about us:An extremely technically savvy organization with clients all over the world! The Customer Service Representative is joining an expanding team who believes in valuing every person on the team. They are a manufacturing and distribution business that has established itself as one of the leaders in its industry. This position requires manufacturing, distribution, and/or transportation industry experience. Why join us?Global organizationCulture is Key! Amazing people.Weekly pay while with Jobot40 hours per week, Monday through Friday scheduleFull benefits through Jobot - Medical, dental, and vision Job DetailsJob Details:Are you passionate about customer service and have a knack for problem-solving? Do you have a background in the manufacturing industry? If so, you might be the perfect fit for our Consulting Customer Service Representative role. In this position, you will be the primary point of contact for our customers, providing them with the best possible service and solutions. You will be working closely with our sales and manufacturing teams to ensure customer satisfaction and business growth. This is an opportunity to play a pivotal role in a dynamic, fast-paced environment where your contributions will have a direct impact on our company's success.Responsibilities: Serve as the primary point of contact for all customer inquiries, concerns, and requests. Develop and maintain strong relationships with customers, understanding their needs and providing tailored solutions. Coordinate with sales and manufacturing teams to ensure efficient and timely delivery of products. Handle and resolve customer complaints, escalating them when necessary to the appropriate departments. Prepare detailed reports on customer interactions, feedback, and satisfaction levels. Identify opportunities for process improvements and recommend changes to enhance customer service and operational efficiency. Conduct regular follow-ups with customers to ensure their satisfaction and resolve any issues. Participate in regular training and development programs to stay updated with the latest industry trends and best practices.Qualifications: A minimum of 2 years of experience in a customer service role within the manufacturing industry. Proven experience in managing customer relationships and handling customer complaints. Strong reporting skills, with the ability to prepare detailed reports and present them to management. Excellent communication and interpersonal skills, with the ability to interact effectively with customers and team members at all levels. Strong problem-solving skills, with the ability to think on your feet and provide quick, effective solutions. Proficient in MS Office Suite and customer relationship management (CRM) software. Ability to work in a fast-paced, dynamic environment and manage multiple tasks simultaneously. Knowledge of manufacturing processes and industry trends is a plus. Bachelor's degree in Business Administration, Marketing, or a related field is preferred.Interested in hearing more? Easy Apply now by clicking the "Apply Now" button.Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance. Company Description Jobot is on a mission to connect good people with good jobs. By combining AI-powered technology with the expertise of Jobot Pros, our experienced recruiters, we help you find career opportunities that align with your goals and values.Founded in 2018 and employee-owned since 2024, Jobot is committed to fostering a culture of kindness, respect, innovation, and connection. As an industry leader, we've been recognized as a top workplace by Forbes, Fortune, USA Today, and Staffing Industry Analysts (SIA).Ready to find a good job? Create your profile today at Jobot.com.

• About the company

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