Employer Industry: Healthcare Services

Why consider this job opportunity:
- Salary up to $19.81 per hour
- Opportunity for career advancement and growth within the organization
- Comprehensive health plans, paid time off, retirement savings, and corporate wellness programs
- Supportive and collaborative work environment with a focus on employee well-being
- Chance to make a positive impact on customer satisfaction and health outcomes

What to Expect (Job Responsibilities):
- Develop and maintain a comprehensive understanding of internal policies, procedures, and services to effectively assist customers
- Handle customer inquiries via telephone, email, fax, or mail, providing timely responses
- Collaborate with external partners, including hospitals and physicians, to resolve issues and provide support
- Investigate, resolve, or escalate issues to the appropriate team while ensuring seamless communication
- Consistently meet or exceed departmental standards for call volume and service quality

What is Required (Qualifications):
- High school diploma or equivalent required
- Minimum of 1–2 years of customer service and call center experience
- Ability to work independently, prioritize tasks, and manage time effectively
- Strong verbal and written communication skills with attention to detail
- Knowledge of HIPAA policies and procedures

How to Stand Out (Preferred Qualifications):
- Knowledge of medical terminology and familiarity with the health insurance industry
- Effective verbal communication and active listening skills to engage with customers and partners
- Bilingual proficiency in Spanish and English is a plus

#HealthcareServices #CustomerService #CareerOpportunity #CompetitivePay #EmployeeBenefits

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