• Job Description

  Req#: CUSTO002787

  What does a cell phone in your pocket, a spaceship, and an electric vehicle have in common?

  Ellsworth Adhesives specs in materials for each of those products!

  Ellsworth Corporation, a global, industry-leading distributor of specialty chemicals and equipment and an adhesive manufacturer, currently has a Customer Service Representative opportunity for our Specialty Chemical Distribution division at Ellsworth Adhesives. The right talent would be open to working on-site in Germantown, WI.

  Are you passionate about contributing to a positive customer experience? Come and join our team at Ellsworth!

  You will drive the customer experience. Process incoming transactional customer requests with a strong sense of urgency/accountability. Independently resolve customer issues using advanced product knowledge and cross-department collaboration. Execute department support of specialized processes.

  RESPONSIBILITIES

  • Processes incoming requests via chat, phone, web, Customer Relationship Management System (CRM), and Electronic Data Interchange (EDI) for orders, quotes, product inquiries, expedites, & Return Material Authorizations (RMA’s) proficiently without regular assistance.
  • Works with internal teams with a high sense of accountability and urgency, such as purchasing, shipping and credit, in order to provide customer updates.
  • Follows detailed contract review/customer requirements/audit guidelines on order entry.
  • Executes customer sample requests and processes order updates and changes.
  • Fields questions and partners with outside sales team and handles standard customer escalations, autonomously with first contact resolution when possible.
  • Proactively identifies potential breakdowns in the customer experience and gets ahead of customer issues, including customer shelf-life request discrepancies.
  • Other related duties assigned.

  PERKS & BENEFITS

  As an industry leader, we offer a competitive wage, bonus plan, and a comprehensive benefit package which includes Health, Prescription, Dental, Vision, Life, Disability, Flexible Spending, 401(k), Employee Assistance, Paid Time Off and Holidays, Wellness Program, Social Events, Community Involvement and much more! Click Here for a summary of Employee Benefits.

  QUALIFICATIONS

  • 3+ years of professional customer service experience.

  • High School diploma or equivalency required. Associate’s degree preferred.

  • Demonstrated proficiency in keyboarding skills - ability to type approx. 45+ words per minute.
  • Experience with business tools such as SharePoint, MS Teams, Windows Operating Systems.
  • Strong attention to detail, as well as polished communication/interpersonal skills, and strong organizational skills
  • Autonomously takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm

  #SCD #CustomerService

  Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
  This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

• About the company

  Welcome to Ellsworth Adhesives online store. Distributor of adhesives, sealants, coatings, encapsulants, dispensing supplies & equipment, and much more!

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