• Job Description

  Req#: 520284

  Overview

  The Customer Experience Representative will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The Customer Experience Representative will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and help facilitate the rental car check-in process.

  This is a Full-Time position with benefits, located at the Green Bay Airport. The position pays $18.00 / hour with bonus potential.

  Schedule: 40 hours per week - 3:30pm-Close Sunday-Thursday

  As you are considering a position with Enterprise Mobility, we invite you to learn more about our business.

  Responsibilities

  • Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
  • Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
  • Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
  • Meet and greet customers in a friendly and timely manner
  • Provide directions and general assistance
  • Assist to assess condition of rental upon return
  • Process returns, check-ins and exit kiosk transactions
  • Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
  • Understand and communicate rental terms and conditions, vehicle features and other services
  • May sell optional protection products, upgrades, fuel options and other additional equipment
  • Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
  • Clean vehicle interior and exterior by hand or by operating washing equipment when needed
  • Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
  • Perform miscellaneous and backup duties job-related duties as assigned

  Equal Opportunity Employer/Disability/Veterans

  Qualifications

  • Must be at least 18 years old.
  • High school diploma or GED equivalent required.
  • Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years.
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
  • Must be able to work the posted schedule.
  • No drug or alcohol related conviction (DUI, DWI) on driving record within the past 3 years.

• About the company

  Enterprise Holdings offers a total transportation solution. Through its regional subsidiaries, the company operates the largest fleet of vehicles in the world.

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