Wipro Limited
Customer Service Representative
This job is now closed
Job Description
- Req#: 3046081
Some of the roles key responsibilities are
• Answer incoming calls from the resident service line
• Help answer questions about resident lockout
• Email change, late payment fee processing
• Card disputes, chargebacks, and general concerns/issues
• Enter and ensure accurate information is recorded in the resident collection system
(i.e. phone number, email, proper spelling of residents' names).
• Disseminate and calm residents who may have isolated incidents that need
immediate attention to provide the highest quality of customer service
• Process renewals when received; Enter all relevant data in Yardi
• Record any award amount, if applicable, due to a renewal promotion,
• Record a daily log to track tenant ledger adjustments (“TLA”)
as it relates to rent adjustments, credits and concessions
• Record incidents and address to the respective teams.
Algunas de las responsabilidades clave del puesto son
• Responder llamadas entrantes desde la línea de servicio de residentes
• Ayudar a responder preguntas sobre bloqueo de residentes
• Cambio de correo electrónico, procesamiento de cargos por pagos atrasados
• Disputas de tarjetas, reversión de cargos e inquietudes/problemas generales
• Ingresar y garantizar que se registre información precisa en el sistema de recopilación de residentes
(es decir, número de teléfono, correo electrónico, ortografía adecuada de los nombres de los residentes).
• Difundir y calmar a los residentes que puedan tener incidentes aislados que necesiten atencióninmediata para brindar la máxima calidad de servicio al cliente
• Procesar renovaciones cuando se reciban; Ingresar todos los datos relevantes en Yardi
• Registrar cualquier monto de concesión, si corresponde, debido a una promoción de renovación,
• Registrar un registro diario para el seguimiento de los ajustes del libro mayor de inquilinos (“TLA”) en lo que respecta a ajustes de alquiler, créditos y concesiones
• Registrar incidentes y dirección a los respectivos equipos.Application Support Desk
About the company
Wipro Limited is a leading global information technology, consulting and business process services company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to help our clients adapt to the digital world and make them successful. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 180,000 dedicated employees serving clients across six continents. Together, we discover ideas and connect the dots to build a better and a bold new future.
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