• Job Description

  Req#: 9761597

  Abacus Staffing, a leading provider of comprehensive employment/placement solutions, is seeking market talent. We offer meaningful and long-term employment opportunities, competitive pay structure and outstanding customer service to a workforce of more than 20,000, nationally.

  Job Title: Customer Service Representative

  Job Locations: City of Norfolk – Norfolk Cares

  Training: 500 E. Main Street, 9th floor, Norfolk, VA 23510

  Position: Remote after training

  Schedule: Monday-Friday 7:55am-5:00pm

  Pay Rate: $15.00/hourly.

  Overview:

  The Customer Service Representative will be responsible for answering incoming calls from residents, businesses, and visitors to process bulky item pick up requests working remotely.

  Job Duties:

  • Responds to customer inquiries for information and service using an automated call distribution or electronic services system; responds to public information inquiries by telephone, computer, and/or mailings.
  • Follows division protocols and scripts to provide timely information on City services, policies, and practices in a courteous and effective manner; uses applicable computer and customer interactive applications and other job-related office equipment; meets quality standards for service.
  • Refers inquiries, or follows up, as needed, to applicable City departments and agencies.
  • Performs administrative support work such as entering, updating, and editing customer service requests; determines appropriate processes to be used; maintains clear and organized handwritten and/or electronic records.

  Education/Experience:

  • Work requires knowledge necessary to understand basic operational, technical, or office processes.
  • Level of knowledge equivalent to four years of high school or equivalent.
  • Thorough knowledge and application of telephone etiquette and procedures.
  • Proficient & effective oral communication skills.
  • Ability to perform data entry/word processing functions with reasonable speed & accuracy.
  • Ability to correctly apply policies, procedures, and guidelines relating to non-emergency situations.

  Weekly pay and benefits available!

  Abacus Staffing

  Visit us: 360 Southport Circle, Suite102 Virginia Beach, VA 23452

  Contact us: (757) 495-3145 (text or call)

  Apply at: www.abacusonline.jobs

  
  

  Apply Today– Gain Access to Immediate Employment Opportunities!

  Join the Abacus family of more than 27,000 employees assigned to top-rated clients, nationally.

  Why Abacus?

  • Competitive Pay Rates
  • Excellent Culture
  • Meaningful Employment
  • Potential for Growth

  When you apply, your experience may be considered across business verticals:

  • Abacus Staffing – Multi-Client General Staffing
  • Abacus Solution Group – Professional Placement
  • Harrison Richard Group – Accounting & Finance
  • Abacus Security Services

  Employment opportunities include a wide range of placement options: project-based, temporary to permanent hire, part-time, contract-basis, direct hire and on-demand placement.

  Ideal Candidate will possess:

  • Minimum of 6 months experience in this position
  • Flexibility to align your experience with a broad range of assignments
  • Meet physical, aptitude, educational and minimum experience criteria

• About the company

  Abacus Corporation offers a wide range of staffing/workforce solutions. We continue to evolve and grow into one of the largest privately-held corporate services companies in America with several brands including Abacus Staffing Services, Abacus Solutions Group, Abacus Security Services, and Abacus Building Services.

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