• Job Description

  Req#: 2068802

  Description

  We are HALO! We connect people and brands to create unforgettable, meaningful, and lasting experiences that build brand engagement and loyalty for our over 60,000 clients globally. Our nearly 2,000 employees and 1,000 Account Executives located in 40+ sales offices across the United States are the reason HALO is the global leader in branded merchandise, uniform programs, and recognition and incentive solutions.

  
  

  The Customer Service Representative works in partnership with our Account Executives, suppliers, and relevant stakeholders to drive promotional product orders to completion. This position serves as a liaison between Sales and relevant departments to facilitate order workflows, troubleshoot escalations, and ensure timely service to multiple customers. The individual in this role is expected to effectively partner cross-functionally with the Sales Team, Order Editing, Billing Team, etc., by utilizing strong verbal and written communication, and demonstrating a strong customer service orientation.

  HALO believes in bringing teams and individuals together in a collaborative environment. For candidates that live within a 30-mile radius of our Illinois offices, the following will apply:

  • If you reside within a 30-mile radius of our Sterling, IL office, you are required to work a hybrid schedule, working in-person anywhere from 1-3 times a week.

  Responsibilities

  • Run daily report of open orders and complete follow up for reason(s) listed on the report
  • Periodically check for new orders throughout the day to set follow up dates & reasons
  • Review orders to ensure ship date and method will result in timely arrival
  • Track shipments on various shippers’ websites
  • Proactively resolve any post-shipment issues that may arise after the order is received by the end user
  • Communicate professionally and clearly with Account Executives, sales teams, suppliers, and all relevant stakeholders regarding orders, supplier issues, shipping dates, etc.
  • Answer questions from Billing, Collections and other internal employees regarding assigned AEs' orders
  • Document all order-related activities in various systems
  • Provide backup to other customer service representatives
  • Other duties as assigned

  Requirements

  • High school diploma or equivalent.
  • 3 year administrative AND/OR customer service experience
  • Strong attention to detail and efficient organizational skills
  • Active listening skills; not interrupting and asking clarifying questions
  • Experience with basic computer use, including Office, and ability to learn company specific systems
  • Effective, professional written and oral communication skills; including email and telephone etiquette
  • Ability to work on variety of tasks simultaneously on daily basis using effective time management to meet deadlines
  • Flexibility to work concurrently as an individual and part of a team environment, providing support to others as needed

  More about HALO

  At HALO, we unleash the energy of our client's brands and amplify their stories to capture the attention of those who matter most. For that reason, more than 60,000 small- and mid-sized businesses work with HALO and have made us the global leader of the branded merchandise industry.

  • Career Advancement: At HALO, we love promoting from within. Internal promotions have been the key to our exponential growth in the last few years. With so many industry leaders at HALO, you'll have the opportunity to accelerate your career by learning from their experience, insights, and skills and gain access to HALO's influential global network, leadership experiences, and diverse thinking.
  • Culture: We love working here and know that you will too. You can expect a positive culture of ingenuity, inclusion, and relentless determination. We push the limits of possibilities and imagination by staying curious, humble, and provocative in order to break through yesterday's limit. Diversity is the source of our creativity and we thrive when each of us contributes to an inclusive culture of respect, dignity, and equity mindset in everything we do. We keep our promise for excellence with an unrelenting commitment to achieving results and supporting one another to stay accountable, transparent, and dependable.
  • Recognition: You're going to succeed here, and you can count on us to celebrate your wins. Colleagues across the company will join in recognizing your big milestones and nominate you for awards. Over time, you'll earn so much recognition that you can convert into gift cards, trips, concerts, and merchandise at your favorite brands.
  • Flexibility: Most roles offer hybrid work. In addition, we pride ourselves on flexible schedules that help you find a balance between professional and personal demands. We believe that supporting our customers is the priority and trust that you and your manager will find a schedule to achieve that priority.
  • Stay well at HALO: At HALO, we have benefits that support all parts of your life and to find a work-life balance custom to you. We offer nationwide coverage for Medical, Dental, Vision, Life and Disability insurance, and additional Voluntary Benefits. Prepare your financial future with our 401K Retirement Savings Plan, Health Savings Accounts (HSA), and Flexible Spending Accounts (FSA).

  HALO is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We insist on an environment of mutual respect where equal employment opportunities are available to all applicants without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. Inclusion is a core value at HALO and we seek to recruit, develop and retain the most talented people.

  
  

  HALO participates in E-Verify. Please see the following notices in English and Spanish for important information: E-Verify Participation and Right to Work .

  
  

  HALO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at hr@halo.com. Please do not use this as an alternative method for general inquiries or status on applications as you will not receive a response. Reasonable requests will be reviewed and responded to on a case-by-case basis.

  
  

  
  

• About the company

  HALO Branded Solutions helps our clients capture the attention of their most important audiences to increase brand awareness.

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