WSP USA
Customer Service Representative - Hybrid(Remote/Office)
6 days agoWhat's your preference?
Job Description
- Req#: 70325
Employer Industry: Customer Service
Why consider this job opportunity:
- Salary of $22.10 per hour
- Flexible hybrid work model, allowing for both remote and office work
- Opportunity to develop strong relationships with customers and colleagues
- Supportive and collaborative work environment focused on customer satisfaction
- Chance to enhance communication and problem-solving skills in a fast-paced setting
What to Expect (Job Responsibilities):
- Serve as the primary point of contact for customers addressing their service issues and concerns
- Answer customer inquiries via email, chat, or text, providing information about products, services, and company policies
- Identify and resolve product or service issues, ensuring customer satisfaction
- Maintain accurate records of customer information and interactions
- Promote positive customer relations and assist in processing requests and disputes
What is Required (Qualifications):
- High school diploma or general education degree (GED)
- Excellent phone etiquette and verbal communication skills
- Ability to work flexible eight-hour shifts between 11 AM to 8 PM, Monday through Friday
- Strong interpersonal skills and ability to provide timely service to customers
- Basic computer skills and ability to type at a speed of 40+ words per minute
How to Stand Out (Preferred Qualifications):
- Customer service experience is a plus
- Bilingual in Spanish, Mandarin, or Cantonese is a plus
#CustomerService #HybridWork #CareerOpportunity #CommunicationSkills #CustomerSatisfaction
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
WSP is one of the world’s leading engineering professional services consulting firms. We are dedicated to our local communities and propelled by international brainpower.
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