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Job Description
- Req#: 549682
- High school diploma or equivalent.
- Proven experience in a customer service role, preferably in a fast-paced environment.
- Strong verbal and written communication skills.
- Experience with customer relationship management (CRM) software.
- Additional certifications in customer service or related fields.
- Bilingual abilities in English and another language.
- Respond to customer inquiries via telephone, email, and chat in a timely and professional manner.
- Resolve customer issues and complaints by identifying the root cause and providing effective solutions.
- Maintain accurate records of customer interactions and transactions in the customer management system.
- Collaborate with other departments to ensure customer needs are met and issues are escalated when necessary.
- Provide feedback to management on customer trends and areas for improvement in service delivery.
About the Role:
The Customer Service Representative plays a crucial role in ensuring customer satisfaction and loyalty by providing exceptional service and support. This position involves addressing customer inquiries, resolving issues, and maintaining accurate customer accounts. The representative will be the first point of contact for customers, making it essential to communicate effectively and positively. By understanding customer needs and providing timely solutions, the representative contributes to the overall success of the organization. Ultimately, this role is vital in fostering a positive relationship between the company and its customers, leading to increased retention and satisfaction.
Minimum Qualifications:
Preferred Qualifications:
Responsibilities:
Skills:
The required skills are essential for daily interactions with customers, as representatives must navigate a fast-paced environment while maintaining a positive attitude. Verbal communication skills are utilized to clearly convey information and resolve issues effectively, while written communication skills are necessary for documenting customer interactions. Problem resolution skills are critical in identifying customer concerns and providing timely solutions, ensuring customer satisfaction. Additionally, the ability to manage customer accounts accurately is vital for maintaining trust and reliability. Preferred skills, such as familiarity with CRM software, enhance the representative's ability to track customer interactions and improve service efficiency.
About the company
Hygiena products provide the food, clinical and other manufacturing industries with rapid, accurate, dependable and affordable test platforms that address their diverse and expanding microbiology and food safety requirements.
Notice
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