• Job Description

  Req#: 25-66436
  
  
  Major Accountabilities:
  • Monitor global switchboard line from 8am-5pm Monday - Friday
  • Answer inbound calls into the Facilities Service Center as well as the service request (work order) lines
  • Provide callers accurate and up to date information
  • Transfer calls in a timely and accurate manner
  • Assist in researching and updating FSC reference materials
  • Track daily call metrics, work orders and surveys
  • Assist with training new team members
  • Provide support to the Facilities event coordinator when needed
  
  
  Job Requirements:
  • Strong phone and verbal communication skills along with active listening skills
  • 3 or more years of call center support experience preferred
  • Proficiency with basic computer skills and software such as Microsoft Outlook, Office, Word, Excel and Teams
  • Strong time management and decision-making skills as well as attention to detail
  • Ability to multi-task and handle stressful situations and callers appropriately
  • Must possess positive attitude and work well in a team setting
  • Punctuality is essential
  • Able to handle high call volumes with a variety of customer requests or issues
  • Ability to support multiple areas of a group operation
  
  Background:
  • High School diploma or equivalent
  • 3+ years’ experience in a call center and with data entry
  
  EEO:
  
  “Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.”
  

• About the company

  Mindlance is one of the largest diversity-owned staffing firms in the US . As a recruitment centric talent acquisition company, Mindlance provides Technology, Engineering, Digital / Creative / Marketing, Clinical Research, Scientific, Finance, Professional and Payroll Management staffing services to Global 1000 companies across the US, Canada and India.

Notice