• Job Description

  Req#: 58419

  Job Details

  Job Location: Wiley X Inc - Frisco, TX

  Position Type: Full Time

  Salary Range: $17.00 - $20.00 Hourly

  Job Category: Customer Service

  Description

  About Wiley X:

  LINK: Who is Wiley X? (youtube.com)

  Inspired by a singular purpose of “building the world’s best protective eyewear”, U.S. Army Veteran Myles Freeman Sr. founded Wiley X in 1987. Over the years, we've become an iconic American brand and the most trusted name for protective eyewear. Brothers Dan and Myles Jr. continue to build on their father’s legacy while leading the brand to innovate new eyewear products without compromising protection.

  Today our company creates premium protective eyewear for a wide range of customers that serve, work, and play in life’s harshest environments.

  We value motivated self-starters who aspire to be part of an organization whose focus is long-term success. Our vision is to be the leading provider of innovative eye protection worldwide, empowering individuals to pursue their passions and professions with confidence. Our team is supported through an inspirational culture and leadership that is encompassed by never compromising, protection, and trust.

  Position Summary:

  Performs a range of data entry functions in a timely and accurate manner. Performs general clerical duties while providing support to the Customer Service department, including B2C consumers, Optical, Outdoor, and Occupational Safety customers.

  Qualifications

  
  

  Responsibilities & Essential Functions:

  • Perform data entry.
  • Update and maintain Customer & dealer records.
  • Resolve shipping issues.
  • Manage necessary RMA requests.
  • File warranty documentation and maintain records as necessary to comply with company policies and procedures.
  • Assist with special projects.
  • Answer and respond to customer calls including taking orders, handling warranties, and answering general inquiries.
  • Assist with processing prebooks and backorders.
  • Process incoming web orders.
  • Partner with other departments to resolve customer issues.
  • Provide back-up for Optical Sales Customer Service team members.
  • Verify aging balances, understand account statuses, and sign orders.
  • Duties may be adjusted as business needs arise.

  Required Skills/Abilities:

  • Good computer skills
  • Strong work ethic and team-oriented mentality
  • Positive, proactive attitude
  • Good interpersonal and communication skills
  • Extremely reliable
  • Strong Problem-solving skills.
  • Excellent communication and organizational skills

  Minimum Qualifications:

  • 1 year of Customer service experience preferred.
  • High School Diploma or GED

  Physical Requirements:

  • Lift up to 25 pounds.
  • Full-time: Hours Monday-Friday, 8:00-4:30 CST, with a 30-minute lunch.
  • Location: On site in our Frisco, TX facility; Hybrid work available upon completion of classroom training and on the job training requirements.

  Why Join Us:

  • Culture: At Wiley X, we foster a culture of never compromising, trust, and service, where every voice is valued, and success is a shared journey.
  • Sense of purpose: Joining Wiley X means sharing a common mission and vision with your peers, empowering you to make a meaningful impact on the organization’s objectives.
  • Professional Growth: Every day, we strive to cultivate an environment conducive to continuous learning and development, providing opportunities for you to enhance your skills.
  • Team Collaboration: You have the opportunity to embrace the chance to engage daily with diverse teams, fostering creativity and innovation through the exchange of shared ideas and perspectives.

  EEOC

  At Wiley X, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and employees. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local laws.

• About the company

  Discover and shop high-end protective sunglasses, tactical goggles, apparel, and more available on the official Wiley X online store.

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