Sentara Healthcare
Customer Service Representative I
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Job Description
- Req#: JR-90039
Employer Industry: Healthcare Services
Why consider this job opportunity:
- Medical, Dental, and Vision plans for comprehensive health coverage
- Adoption, Fertility, and Surrogacy Reimbursement up to $10,000
- Paid Time Off and Sick Leave, along with Paid Parental & Family Caregiver Leave
- Opportunities for professional development and tuition assistance up to $5,250/year
- Annual discretionary bonus based on eligibility criteria
- Supportive and inclusive work environment with a commitment to diversity
What to Expect (Job Responsibilities):
- Handle incoming calls to address inquiries related to member eligibility, prescription benefits, and claim payments
- Assist patients with updating billing information, establishing payment plans, and scheduling appointments
- Conduct research and resolution of telephone inquiries from members or patients
- Provide excellent customer service throughout all interactions
- Maintain accurate records of customer interactions and transactions
What is Required (Qualifications):
- High school diploma or equivalent
- Minimum of two years of customer service experience
- Previous data entry experience
- Prior scheduling experience
- Experience in a high-volume call center preferred
How to Stand Out (Preferred Qualifications):
- Familiarity with healthcare-related services and terminology
- Strong problem-solving skills and ability to work under pressure
- Excellent verbal and written communication skills
- Ability to adapt to changing situations and priorities
- Experience with customer relationship management (CRM) software
#HealthcareServices #CustomerService #RemoteWork #CareerOpportunity #DiversityAndInclusion
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
Sentara Healthcare is a not-for-profit healthcare organization serving Virginia and northeastern North Carolina.
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