Sentara
Customer Service Representative I
NewWhat's your preference?
Job Description
- Req#: JR-90039
Employer Industry: Healthcare Services
Why consider this job opportunity:
- Salary up to $10,000 in adoption, fertility, and surrogacy reimbursement
- Opportunity for career advancement and growth within the organization
- Work remotely from Virginia with flexible scheduling options
- Comprehensive benefits include medical, dental, vision, and life insurance
- Annual discretionary bonus based on eligibility criteria
- Tuition assistance of $5,250/year and student debt pay down of $10,000
What to Expect (Job Responsibilities):
- Address and resolve telephone inquiries from members or patients regarding eligibility, prescription benefits, claims, and patient services
- Update billing information, establish payment plans, and resolve payment inquiries
- Assist with patient scheduling and related services
- Handle high-volume incoming calls while maintaining quality customer service
- Collaborate with team members to ensure effective communication and problem resolution
What is Required (Qualifications):
- High school diploma or equivalent
- Minimum of two years of customer service experience
- Previous data entry experience
- Prior scheduling experience
- Experience in a high-volume call center preferred
How to Stand Out (Preferred Qualifications):
- Experience in a healthcare setting or knowledge of healthcare terminology
- Familiarity with electronic health record systems
- Strong problem-solving skills and attention to detail
- Ability to work independently and manage time effectively
- Bilingual abilities to assist a diverse patient population
#HealthcareServices #CustomerService #RemoteWork #CareerGrowth #EmployeeBenefits
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
Join a national healthcare leader dedicated to growth, innovation and patient safety. Join Sentara.
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.
Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.
An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report. NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.