• Job Description

  Req#: RQ4042006
  Employer Industry: Healthcare Services
  
  Why consider this job opportunity:
  - Salary up to $24.79 per hour
  - Opportunity for career advancement and professional growth within the organization
  - Flexible remote work arrangement
  - Supportive and collaborative work environment focused on excellent customer service
  - Comprehensive benefits package, including recognition programs for contributions
  
  What to Expect (Job Responsibilities):
  - Respond to patient and guarantor inquiries regarding billing issues, including payer denials and demographic verification
  - Provide professional account review, analysis, and resolution of patient inquiries, aiming for first-call resolution
  - Document all patient interactions and account actions in the billing systems to maintain an accurate audit trail
  - Handle communications via various channels including phone, email, and secure messaging
  - Maintain a high standard of customer service by addressing concerns with empathy and professionalism
  
  What is Required (Qualifications):
  - High School diploma or GED equivalent required
  - 1-3 years of relevant experience in customer service or collections within a healthcare setting strongly preferred
  - Effective communication, organizational, and problem-solving skills required
  - Knowledge of Epic billing systems preferred
  - Ability to consistently manage a high volume of calls while resolving issues efficiently
  
  How to Stand Out (Preferred Qualifications):
  - Associate's Degree preferred
  - Familiarity with medical terminology and liability claims
  - Experience with credit and collections policies in a healthcare environment
  - Proven track record of achieving high-quality assurance review scores
  - Ability to work independently and self-motivate
  
  #HealthcareServices #CustomerService #RemoteWork #CareerGrowth #MedicalBilling
  
  We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
  We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

• About the company

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