The Christian Science Monitor
Customer Service Representative II / Executive Assistant
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Job Description
- Req#: CUSTO001526
Employer Industry: Religious Organization
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Chance to make a positive impact on customer satisfaction and member experience
- Role combines customer service with executive administrative support
- Preference for onsite work in Boston, with possible remote flexibility
What to Expect (Job Responsibilities):
- Provide first-class customer service through phone, email, and mail interactions
- Manage the calendar and schedule for the Fulfillment and Customer Support Director
- Handle customer inquiries and technical questions related to various platforms
- Support the Fulfillment and Customer Support Director with documentation and meeting preparations
- Contribute to team-oriented work and proactively improve processes
What is Required (Qualifications):
- A college degree and at least two years of professional work experience
- Strong written and verbal communication skills
- Proficiency in modern computer technology and customer service principles
- Experience with multiple web browsers, programs, and systems on a Windows-based computer
- Basic familiarity with the offerings of the employer
How to Stand Out (Preferred Qualifications):
- Experience in writing and customer communications
- Familiarity with Salesforce, Google Workspace, and other technology platforms
- Membership or engagement with the Mother Church is preferred
#ReligiousOrganization #CustomerService #ExecutiveSupport #CareerOpportunity #TechnicalSkills
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
The Christian Science Monitor, commonly known as The Monitor, is a nonprofit news organization that publishes daily articles in electronic format as well as a weekly print edition.
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