• Job Description

  Req#: 4421

  Benefits Overview

  A career at CoBank can offer you the opportunity to make a personal impact on the people and communities where we do business. When you choose a career with CoBank, you make a difference by doing work that matters. In order to be the best, we hire the best!

  Remarkable Benefits offered by CoBank

  • Competitive Compensation & Incentive
  • Hybrid work model - flexible work arrangements for most positions
  • Benefits Packages, including: Medical, Dental and Vision coverage, Disability, AD&D, and Life Insurance
  • CoBank University robust curriculum –associate training and development, including higher education tuition reimbursement
  • Outstanding 401k – up to 6% matching and an additional 3% non-elective contribution
  • Time-Off Packages – Vacation 15+ days, 10 Paid Sick Days, and 11 Paid Holidays
  • Community Impact – United Way Angel Day, Volunteer Day and Associate Directed Contribution
  • Associate Resource Groups – creating a culture of diversity and inclusion
  • Recognize a fellow associate with “GEM” awards, including a monetary value
  • On-site Fitness Center and Cafe
  • ECO transportation pass provided to every Denver associate

  Job Description

  Provides customer support to CoBank’s internal and external customers. Processes financial transactions with attention to detail and a high level of quality. Works in a team environment with the ability to prioritize tasks to meet daily deadlines. Seeks to learn and implement process improvement best practice methodology and root cause analysis best practice when working on business and customer issues.

  Essential Duties and Responsibilities

  • Responds to customer calls related to financial inquiries and technical assistance requests.
  • Utilizes case tracking system to track and follow up on customer inquiries.
  • Executes transactions in accordance with instructions from internal and external customers.
  • Processes audit confirmations and/or calculates leasing contract buyouts.
  • Completes specialized customer-specific reporting.
  • Resolves problems in accordance with established expectations.
  • Serves as “Mission Critical Personnel” for business continuity and reduced staffing scenarios.
  • Supports two or more of the products and services provided by CoBank.

  Basic Qualifications

  • High school diploma.
  • Two (2) or more years of experience, preferably in banking or financial services; or appropriate combination of education and experience.

  Preferred Qualifications

  • Associate’s or Bachelor’s degree in accounting, finance, business administration or relevant discipline preferred.
  • Strong organizational and time management skills.
  • Excellent attention to detail and customer service orientation.
  • Ability to solve problems and identify when to escalate issues.
  • Excellent verbal and written communication and interpersonal skills.
  • Ability to interact with and appropriately engage internal and external customers and others at all levels in the organization.
  • Ability to work independently as well as collaboratively in a team environment.
  • Demonstrated skills in Microsoft Office applications (Outlook, Word and Excel).

  Compensation InformationEstimated Base Salary Range: $50,000-$55,000Target short-term incentive opportunity: 6%

  About CoBank

  CoBank is a cooperative bank serving vital industries across rural America. The bank provides loans, leases, export financing and other financial services to agribusinesses and rural power, water and communications providers in all 50 states. The bank also provides wholesale loans and other financial services to affiliated Farm Credit associations serving more than 76,000 farmers, ranchers and other rural borrowers in 23 states around the country. CoBank is a member of the Farm Credit System, a nationwide network of banks and retail lending associations chartered to support the borrowing needs of U.S. agriculture, rural infrastructure and rural communities. Headquartered outside Denver, Colorado, CoBank serves customers from regional banking centers across the U.S. and also maintains an international representative office in Singapore.

  CoBank will not consider a work visa H1B, EAD (Employment Authorization Document or Permit) or OPT (Optional Practical Training) for this position. CoBank is an Equal Opportunity Employer. CoBank requires all newly hired associates to be fully vaccinated against COVID-19, and new hires will be asked to register their proof of vaccination. Any offer of employment will be conditioned upon an applicant supplying proof of vaccination against COVID-19; provided, however that CoBank may provide a reasonable accommodation for an applicant’s known disability or sincerely held religious belief.

• About the company

  CoBank's Value Proposition: CoBank is a financially strong, dependable, cooperative bank that provides credit and financial solutions to rural America. We are knowledgeable, responsive and committed to enhancing our capacity to deliver a superior custo...

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