Sitel Group

Customer Service Representative - India - Mumbai

New

PayCompetitive
LocationMumbai/Maharashtra
Employment typeFull-Time

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  • Job Description

      Req#: 190015

      About Us

      Sitel India Pvt Ltd

      SITEL is;
      * World€™s Leading BPO.
      * Handle 3 million contacts every day.
      * 60000 Employees Worldwide.
      * 145 centers in 27 countries.
      * 350 clients
      * 36 languages
      * Rated No.1 Contact Center Globally by the Black Book of Outsourcing, 2nd time in a row

      International Voice & Non Voice for Technical Support and Customer Service



      1. Age: 20 years to 40 years

      2. Minimum Qualification Intermediate (or +2 equivalent).

      3. Maximum Qualification Graduates (Undergrads can be considered but should not be regular college students)

      4. Experience Any Under Grad or Graduate Freshers.

      5. Communication skills: Exceptional Spoken skills in English

      6. Shifts: Rotational shifts (Should be comfortable to work in all shifts)

      Salary: As per Market Standards

      Note: Any candidate applying for this position should be okay to work from office.

      Experience: Any Under Grad/Graduate Freshers can apply.


      Job Profile:

      1. International Voice (Technical Support)

      • Responsibility: Provide Technical Support to International Customers
      • Shift Timings: Should be flexible to work in US Rotational Shifts.
      • Desired Skills: Need Excellent Communication skills in English.
      • Must have strong Technical Knowledge(Hardware, Software, and networking Concepts)
      • Working Days: 5 days working
      • Weekly Offs: 2 Week Offs(Rotational and Split)
      • Transport: Home Pickup and Home Drop.
      • Rounds of Interview: JAM, HR, Voice and Accent, Tech Test, Operations Round.

      All Interviews will happen over telephonic or Skype.

      Note: Any candidate applying for this position should be okay to work from office.

      The selected candidates should be able to join ASAP and have all documents handy for background verification.

      You can refer your friends too!!!

      Education

      High school diploma or equivalent

      Experience Target

      • Call Center experience a plus
  • About the company

      At Sitel Group, we redefine the way brands connect with their customers – one experience at a time. With our People First culture, we have a commitment to our associates to allow for tremendous growth across an exciting range or global opportunities, including working from home. In fact, around 93 percent of our non-agent positions are filled by internal talent today. We know our success is due to our diverse, talented and passionate people. Begin your journey today!
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