• Job Description

  Req#: 34623

  PRIMARY RESPONSIBILITIES

  • Carry out responsibilities in accordance with established organizational policies and procedures, regulatory requirements, and applicable laws.
  • Prepare standard quotations to appropriate customer and sales person.
  • Conduct compliance checks for both quotations and orders to ensure compliance.
  • Review Rig Systems orders to confirm all Minimum Booking Requirements are met.
  • Provide Sales Order Acknowledgement to sales.
  • Provide Sales Order information (delivery, documentation, shipping, etc.) to sales.
  • Create and maintain new customers via NOV internal portal (TPH).
  • Assist with developing & implementing continuous improvement processes and procedures establishing best practices.
  • Build & maintain positive, professional business relationships with internal & external customers.
  • Provide management with regular updates related to specific accounts and area of support.
  • Perform other work-related tasks as assigned.
  • Comply with all NOV Company and HSE policies and procedures.

  FACILITY/GROUP SPECIFIC RESPONSIBILITIES

  • Communicate with customers concerning quotes, orders, returns, shipments, and products.
  • Quote customers on price and delivery in a timely manner.
  • Maintain detailed files for documentation.
  • Make changes to orders if required.
  • Maintain and/or expedite backorders.
  • Work with credit department to resolve disputed credit items.
  • Work with the accounts receivable department to resolve open invoices.
  • Process customer returns according to established department procedures.
  • Access and pull drawings on equipment from the central engineering database to determine required spare parts needed and provide information on equipment to the customer.

  EDUCATION & EXPERIENCE QUALIFICATIONS

  • Must possess a high school diploma, GED, or equivalent combination of education and experience.
  • Microsoft Office experience (specifically Excel) and Adobe Print Manager is required.
  • Minimum of 1 years’ customer service experience preferred.
  • Knowledge of oilfield equipment preferred.
  • Ability to read and understand drawings and prints is preferred.

  JOB REQUIREMENTS

  • Excellent oral and written communication skills.
  • Ability to multi-task with a strong attention to detail and accuracy.

  COMPETITIVE BENEFITS (visit usbenefits.nov.com for more information about our benefits offerings)

  • 401(k) Retirement Plan – NOV matches every dollar up to 5% of base pay and overtime for every dollar you invest.
  • Competitive medical plans that cover your entire family (yourself, eligible spouse, and eligible children) as of your first date of hire for as little as $142 per pay period bi-weekly.)
  • FREE preventative medical and dental care for the entire family (when enrolled in an NOV medical/dental plan and seeing an in-network physician).
  • FREE Basic Life and AD&D insurance (for full-time employees).
  • FREE short and long term disability insurance.
  • All regular full-time employees start with 3 weeks of paid vacation per year (prorated based on start date).
  • All regular full-time employees receive up to 11 paid holidays per year.

• About the company

  National Oilwell Varco is an American multinational corporation based in Houston, Texas.

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