• Job Description

  Req#: JR202528350
  Customer Service Representative - Insurance

  
  Auto Club Enterprises is seeking full-time, motivated Customer Service Representatives to join our Industry Leading Insurance Call Center.

  What do we offer?

  • Outstanding Benefits

  • $23 - $25/hour to start

  • Opportunity to work from home after Training!

  • Paid Training onsite at: 1225 Freeport Pkwy, Coppell, TX 75019 (Applicants Must live within 30 miles of training location to be considered)

  • In person training from 9:00 am to 6:00 pm

  • Regular schedule after training 10:15 am to 7:00 pm

  • $1,000 bonus if hired with an active Property & Casualty License (External candidates only)

  Is this position for you? Are people drawn to your outgoing, magnetic personality? Do you enjoy making small talk and helping others? If you answered yes to these questions, this role is perfect for you!

  We are not looking for people who can read scripted transactions – we’re looking for forward thinking, problem solvers who can dazzle our members with their personalities while critically thinking of unique member-centric solutions.

  Training is approximately 17 weeks long and 100% onsite. Upon completion of training, you will have the opportunity to work from home.

  Applicants must live 30 mile of training location

  1225 Freeport Pkwy Coppell TX 75019

  What you will do:

  • Work directly with customers through inbound phone calls. Calls range from helping customers maintain their memberships to adding vehicles to insurance policies.

  • Listen and understand customer issues, while offering meaningful solutions. Proactively offer valuable products and services.

  • Actively listen and engage Members and fellow Team Members with a “can do” attitude.

  • Operate in a fluid environment – we are not one size fits all. Be open to an ever-changing atmosphere in which coaching, and development leads to positive growth.

  What you will need:

  • Prior customer service experience

  • Recent Call Center Experience Preferred

  • Demonstrate excellent communication skills (written, verbal, and listening)

  • Ability to multi-task and perform well in a fast-paced environment.

  • Ability to progress through required continuous training and development.

  • Proficiency using computers while actively listening, both for data

  • entry, as well as for complex computer navigation

  • A flexible, “can do” attitude to navigate our ever-changing environment.

  • High school diploma or equivalent

  • Must be able to pass a background check and drug test.

  Remarkable benefits:
  • Health coverage for medical, dental, vision
  • 401(K) saving plan with company match AND Pension
  • Tuition assistance
  • PTO for community volunteer programs
  • Wellness program
  • Employee discounts (membership, insurance, travel, entertainment, services and more!)

  Auto Club Enterprises is the largest federation of AAA clubs in the nation. We have 14,000 employees in 21 states helping 17 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1902, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

  "Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”

  AAA is an Equal Opportunity Employer

• About the company

  American Automobile Association is a federation of motor clubs throughout North America.

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