• Job Description

  Req#: 5051500
  Interacts with citizens in person or by telephone to process service requests, accept payments, provide information, or resolve problems.
  • Greet citizens in person or by telephone; ascertain the nature of the citizen's request, problem, or service need;
  • Obtain necessary information to process service request or resolve problem; prepare service order or other paperwork; may dispatch order to crews;
  • Accept payments and maintain receipts;
  • Provide information to citizens; explain policies and procedures;
  • Prepare and maintain records using computer or other office equipment;
  • Deal with customers regarding delinquent accounts, set up payment schedule based upon established procedures;
  • Promote the sale of electric and solid waste services;
  • Investigate high bills;
  • Process bank drafts and deposits as necessary;
  • Perform related duties as required.
  Completion of a high school diploma or the equivalent with an additional one year of clerical or customer service experience; or any combination of relevant education and experience which provides the following:
  
  **Physical exam required for Animal Control only**
  
  Knowledge of:
  • Customer service techniques, basic office procedures.
  Ability to:
  • Deal effectively with others in a courteous manner;
  • Prepare and maintain accurate records;
  • Speak in a clear, concise manner;
  • Operate a variety of office equipment;
  • Apply and calculate various rate schedules;
  • Operate a personal computer.
  Physical Requirements:
  • Frequently stand and walk.
  • Frequently flex upper trunk forward.
  • Frequently lift up to 10 pounds. (Animal Control frequently lift up to 50 pounds.)
  • Occasionally carry up to 10 pounds. (Animal Control frequently carry up to 50 pounds.)
  • Frequently push and pull objects.
  • Frequently flex upper trunk forward, partial flexing of knees.
  • Frequently flex upper trunk forward while sitting or standing.
  • Frequently reach above, at, or below shoulder height.
  • Continuously talk, see, and hear.

• About the company

  Lubbock is the 11th-most populous city in the US state of Texas and the county seat of Lubbock County.

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