Great Day Improvements
Customer Service Representative
This job is now closed
Job Description
- Req#: 408293
About Great Day Improvements, LLC
Great Day Improvements, LLC is the exclusive manufacturer and installer of the Patio Enclosures and Stanek Windows brands, as well as parent of Hartshorn Custom Contracting, one of Tampa’s leading custom pool and screen enclosure manufacturers and installers. Specializing in residential and light commercial projects, the company serves its customers across 45 metropolitan markets (and counting) throughout the United States. Great Day Improvements is one of the nation’s largest home improvement companies according to REMODELING Magazine’s 550 List and Qualified Remodeler’s Top 500 List, has an A rating with the BBB and an overall Google rating of 4.4 with over 1,200 reviews. To learn more, visit www.patioenclosures.com, www.stanekwindows.com, www.greatdayimprovements.com, www.hccscreens.com
We seek the following:
· Professional with a minimum of 5 years experience working in an office environment
· Excellent communication and customer relationship skills, business to business and business to customer. Helpline experience a plus
· Strong organizational skills – MUST be able to multitask
· Proficient is Excel and data entry
· Competent in the use of technology
· Problem solver and team player
· Experience in the construction industry a plus
Primary responsibilities are:
· Answer Warranty Line and coordinate technical assistance, and part replacement for homeowner repair needs
· Handle company General email account, reply to question and service needs
· Receive and ensure proper order placement and timely order entry for our Retail locations
· Release orders to the manufacturing floor
· Communicate location requests to operations; and ensure proper shipment, invoicing, and delivery
Must pass a drug screen and background check.
This position is a 40 hour/wk position with potential for OT pay. GDI offers a strong benefit package that includes paid vacation/personal time, health care options including an HSA option with a company match, and a 401k option with a company match.
We're excited to hear from you!
Equal Employment Opportunity
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.
Right to Work
In compliance with federal law, all personals hired will be required to verify identify and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
About the company
Great Day Improvements is the exclusive retailer, manufacturer and installer of the well-known brands Patio Enclosures and Stanek Windows.