Teleperformance
Customer Service Representative
This job is now closed
Job Description
- Req#: 14484
Overview
Customer Service and Claims Handler - Manchester
Start Date: 20/01/2025
Shift patterns: Candidates must be Fully Flexible between Mon-Fri 8am-9pm, Sat & Sun 8am - 8pm and be Manchester based
Salary: £23,795.20
Training: 2 weeks - TBC if onsite or remote
Contract: Permanent 40 hours per week - Hybrid (3 days onsite, 2 days work from home)
Who are we? We are the voice of our clients.
What do we do? We provide fantastic service and great careers.
What role is available? Customer Service & Claims Advisor bound calls from customers who are wanting to make a claim on their mobile phone insurance.
Handling inbound calls from customers wishing to make an insurance claim.
You will support your customer through the process, assisting with fresh claims, updates, general enquiries and perhaps cancelling policies if required.
By following set questions on your PC, you will talk your customer through a step by step process to determine the options available to them.
What will we give you? Well there’s plenty, where do we start?
2 weeks of classroom-based training (paid of course), once complete you will go out on to the call floor. This is where the action happens, and where you take your first live calls.
This is also where the nerves kick in, and mistakes may happen, but don’t worry, we expect that.
We make it our responsibility to look after you with full support from experienced members of the team on hand to help.
Where do you sign up? Right here!!
About the company
We are the worldwide leader in outsourced omnichannel customer experience management. Teleperformance connects the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions.
Notice
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