• Job Description

  Req#: CUSTO021248

  URBN is looking for genuine and engaging Contact Center Representatives to enhance our customer’s journey through the ordering process and provide high-level customer support on existing orders. A successful candidate accepts ownership for effectively solving customer issues, complaints, and inquiries and keeps customer satisfaction at the core of every decision.

  Responsibilities

  • Manage high volume inbound and outbound calls in a timely manner.
  • Identify customer’s needs, clarify information, research every issue, and provide solutions and/or alternatives
  • Initiate genuine conversation to engage customers in a personalized way where customers feel welcome, heard, and valued
  • Provide a frictionless customer experience by utilizing technology to transact in the moment
  • Keep record of all conversations in a comprehensible way
  • Meet personal and team qualitative and quantitative targets

  Skills

  • Previous experience in a customer support role
  • Strong phone and verbal communication skills along with active listening
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities, and manage time effectively

  Urban Outfitters, Inc. celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity or gender expression. We believe strongly in fostering a safe, fair and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees.

• About the company

  Urban Outfitters, Inc. is a multinational lifestyle retail corporation headquartered in Philadelphia, Pennsylvania.

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