What's your preference?
Job Description
- Req#: JR25110157
Employer Industry: Financial Services
Why consider this job opportunity:
- Salary up to $56,250.00 USD
- Opportunity for career advancement and growth within the organization
- Work remotely from anywhere in New Hampshire, Massachusetts, or Arizona
- Comprehensive benefits package including health, dental, and retirement savings plans
- Generous paid time off program, including up to 150 hours of vacation
- Supportive and inclusive work environment that values employee well-being
What to Expect (Job Responsibilities):
- Provide exceptional customer service to policyholders, agents, and other collaborators through inbound calls, email, and chat
- Handle a high volume of customer inquiries and analyze problems to provide detailed and proactive solutions
- Leverage advanced technology and software systems to accurately record customer interactions and deliver exceptional solutions
- Stay updated on products, services, and industry regulations to provide accurate information to customers
- Collaborate closely with team members and other departments to resolve complex customer issues
What is Required (Qualifications):
- Proven experience working in a fast-paced customer service environment
- Strong technical skills and ability to navigate multiple computer systems and software applications
- Availability for a 7.5-hour shift between 8:00 am - 7:00 pm EST after training
- Ability to demonstrate emotional intelligence and understanding in all interactions
- Commitment to meet customer needs with timely and accurate responses
How to Stand Out (Preferred Qualifications):
- Knowledge of financial services would be a plus
- Ability to excel in a fast-paced, ever-changing environment while maintaining professionalism
- Exceptional technical capabilities, research skills, and attention to detail
- Confidence in the ability to learn and apply information quickly
- Proven ability to build customer satisfaction and loyalty
#FinancialServices #CustomerService #RemoteWork #CareerGrowth #InclusiveWorkplace
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
Manulife Financial Corporation is a Canadian multinational insurance company and financial services provider headquartered in Toronto, Ontario, Canada.
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.
Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.
An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report. NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.