• Job Description

  Req#: 13431

  About the role

  Location: Belgium - Mechelen

  Hours: Full-Time

  Type of Contract: Temporary

  We rise up to the challenge.
  
  Are you a team player who already has some experience in the area of Customer Service? We are looking for a highly customer oriented and motivated Customer Service Representative to add to our team in Mechelen.

  
  As our new Customer Service Representative, you will be responsible for our Domestic Business. You will be a primary link to our business partners and you will facilitate customer satisfaction by building and maintaining a strong relationship with our customers. You will facilitate Sales fulfilment and coordinate a broad portfolio of processes with business partners, logistics service providers, business units, supply chain functions and shared services to drive operational excellence from business preparation until the money is in the bank.
  
  In this role, your key activities are:
  

  • Day to day interface with business partners in order to address customer´s supply and service needs
  • Order processing, delivery creation, transport booking in co-operation with our forwarders, invoicing Applicable domestic activities.
  • Follow up of payment behaviour of the customer to ensure on-time-payment
  • Supply timely and accurate response to any customer requests
  • First contact for issues, defects and complaints – respond to customer complaints
  • capture customer insights and stay closely aligned with Sales and other internal and external stakeholders
  • Contribute to continuous improvements to our systems, processes and to specific customer related supply chain issues.

  About you

  
  You have a Bachelor’s degree in relevant fields and/or relevant experience in area of Customer Service. Perhaps you are already familiar with the area of Maritime logistics and have knowledge in order management. You have basic knowledge of SAP, excel and remote communication tools and area of finance. Finally, it is necessary to be fluent in English (spoken and written).

  
  To succeed in this role, you will need excellent communication skills and pro-active way to work. We have an international and hectic work environment, so you have good cultural awareness and you can lead your own work fluently with your excellent self-organisation and time management skills. You are highly customer oriented and you feel comfortable in solving problems and manage your own customer desk in a result driven way in a fast changing environment.

  About Borealis and our offer

  We are here for you! If you have any questions, please contact Maite Rosez (Randstad), maite.rosez@borealisgroup.com. Please note that applications via e-mail will not be accepted since we are serious about protection of your personal data, so thank you for applying online.

  We offer a role specific compensation and a competitive salary and fringe benefit package reflecting your profile, experience and the specifics of the country/location you apply for.

  We reserve the right to close this vacancy for further applications when we have received sufficient applications that meet the advertised requirements and will contact you as soon as screening is closed.

  Borealis is one of the world’s leading providers of advanced and sustainable polyolefin solutions. In Europe, Borealis is also an innovative leader in polyolefins recycling and a major producer of base chemicals. We leverage our polymer expertise and decades of experience to offer value-adding, innovative and circular material solutions for key industries such as consumer products, energy, healthcare, infrastructure and mobility. With operations in over 120 countries and head offices in Vienna, Austria, Borealis employs around 6,000 people. In 2022, we generated a net profit of EUR 2.1 billion. OMV, the Austria-based international oil and gas company, owns 75% of our shares. The Abu Dhabi National Oil Company (ADNOC), based in the United Arab Emirates (UAE), owns the remaining 25%. In re-inventing essentials for sustainable living, we build on our commitment to safety, our people, innovation and technology, and performance excellence. We are accelerating the transformation to a circular economy of polyolefins and expanding our geographical footprint to better serve our customers around the globe. Our operations are augmented by two important joint ventures: Borouge (with ADNOC, headquartered in the UAE); and Baystar™ (with TotalEnergies, based in the US). www.borealisgroup.com | www.borealiseverminds.com | careers.borealisgroup.com
  

  Borealis only accepts candidate resumes from recruiters or recruiting agencies if they have been explicitly commissioned by Borealis for a specific recruitment and if the data is provided to us in line with the General Data Protection Regulation. Borealis will not accept or pay fees for candidate resumes of any form or kind that were sent unsolicited to either HR or directly to our hiring managers.

• About the company

  Borealis was formed in 1994 through the merger of Statoil and Neste. The Latin word "Borealis" means "from the north" and reflects the company's early ties to the Nordic region. The first Borealis head office was located in Copenhagen, the capital of Denmark. Over the years, Borealis has developed from its early Nordic roots to an international company with a strong presence primarily in Central Europe and the Middle East. Since 2006, its headquarters have been in Vienna, the capital of Austria.

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