• Job Description

  Req#: REQ211370

  You are a hard worker who’s driven to make a difference for our customer

  We are a diverse and inclusive team

  Together we can create brilliant customer experiences

  Do Work that Matters

  As a Customer Service Representative within our contact centre you’ll be the friendly voice our customers hear when the contact us. You will assist customers manage their day-to-day banking across a range of products and empathetically provide extra care to customers facing challenges meeting financial commitments. You will work across a diverse breadth of enquiries, including:

  · Concierge and welcome calls

  · Missed payments and early-intervention collections

  · Simple customer service enquiries

  See Yourself in our Team

  We currently have Casual positions available to start in July , with hours spanning across 7 days a week, from Monday to Sunday, 8am to 8pm. This is a hybrid position giving you the flexibility to work from home and the office.

  We’re Interested in hearing from people who

  · Genuinely care about the experience of customers

  · Have excellent communication skills

  · Have the ability to navigate new technology and computer systems

  · Are naturally curious, resilient, empathetic and adaptable

  · Have aspirations to grow their career with us

  Hours and training

  To be considered for this role you must have the following availability:

  · Available to work a minimum 15 hours per week, split over 3 shifts (5 hours per shift). This includes a Monday Shift and a Friday shift per week.

  · Hybrid role: You must be available to work from our Collins Steet office, once a fortnight (more during training)

  · Outside of this, we’ll do our best to accommodate your work preferences & availability

  · Training will commence from the start date with all new starters undergoing mandatory training for 4 weeks 15 hours per week (times will be confirmed at interview stage)

  · Please note, we cannot provide any time off during the training period.

  · Throughout your training you will be fully supported with dedicated leadership and a progressive learning model. As you master your role, you’ll have the opportunity to learn new skills, and progress in your career.

  If this sounds like the role for you then we would love to hear from you. Apply today!

  If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.

  We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.

  Advertising End Date: 21/07/2024

• About the company

  The Commonwealth Bank of Australia, or CommBank, is an Australian multinational bank with businesses across New Zealand, Asia, the United States and the United Kingdom.

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