Minted
Customer Service Representative
7 days agoWhat's your preference?
Job Description
- Req#: 9e032c45-c8fc-440f-af0c-64ffabce5e10
Employer Industry: Design Marketplace
Why consider this job opportunity:
- Salary range up to $23.12 per hour
- Comprehensive benefits including medical, dental, and vision coverage
- Flexible work schedule with opportunities for evening and weekend shifts
- Supportive work environment fostering continuous improvement and growth
- Employee discounts and wellness reimbursement programs
- Paid time off, parental leave, and 10 paid holidays
What to Expect (Job Responsibilities):
- Respond to customer inquiries via phone, email, and live chat, providing accurate information with empathy
- Assist customers with product support, order processing, and design customization
- Document customer interactions thoroughly in the CRM system, adhering to departmental policies
- Identify and escalate priority issues that require immediate attention
- Contribute to improving customer experience by sharing insights with Customer Service leadership
What is Required (Qualifications):
- Bachelor’s degree or equivalent work experience
- Minimum of 1 year of experience in customer service, preferably in a premium brand setting
- Excellent written and verbal communication skills
- High attention to detail and strong organizational skills
- Familiarity with Salesforce or other CRM software is a plus
How to Stand Out (Preferred Qualifications):
- Experience in eCommerce environments
- Ability to thrive in a fast-paced, high-volume setting
- Openness to feedback and a commitment to continuous improvement
- Previous experience resolving customer concerns efficiently
#DesignMarketplace #CustomerService #CareerGrowth #FlexibleSchedule #EmployeeBenefits
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
Minted is an online marketplace of independent artists and designers.
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