Minted
Customer Service Representative
7 days agoWhat's your preference?
Job Description
- Req#: 9e032c45-c8fc-440f-af0c-64ffabce5e10
Employer Industry: Design Marketplace
Why consider this job opportunity:
- Salary up to $23.12 per hour
- Comprehensive benefits including Medical, Dental, and Vision coverage
- Generous paid time off, including 10 paid holidays and paid parental leave
- Access to employer-funded health savings accounts and wellness apps
- Opportunity to work in a creative and artistic environment that values independent artists
- Flexible work schedule with variable hours, including evenings and weekends
What to Expect (Job Responsibilities):
- Respond to customer inquiries via phone, email, and live chat, ensuring a high level of service
- Assist customers with product information, order processing, and customizing designs
- Identify and escalate priority issues that require immediate attention
- Document customer interactions accurately in the CRM system
- Propose improvements to enhance the customer experience to leadership
What is Required (Qualifications):
- A Bachelor’s degree or equivalent work experience
- At least 1 year of customer service experience, preferably with a premium brand
- Excellent written and verbal communication skills
- Strong attention to detail and organizational skills
- Comfortable using technology and familiarity with eCommerce is a plus
How to Stand Out (Preferred Qualifications):
- Experience with Salesforce or other CRM software
- Ability to work efficiently in a fast-paced, high-volume environment
- Open to feedback and committed to continuous improvement
#DesignMarketplace #CustomerService #CreativeJobs #CareerGrowth #ArtCommunity
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
Minted is an online marketplace of independent artists and designers.
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