Description

Customer Service Representative

Permanent Position, Full-Time

Mississauga, Ontario, Canada

If you are a forward-thinker interested in providing exceptional customer service, then keep reading! We are searching for one outstanding Customer Service Representative to join our GAL Canada team at Vantage Elevation.

About Us

Vantage Elevation, LLC is North America’s leading independent manufacturer of elevator components and systems. Vantage is comprised of eight business units including GAL Manufacturing; GAL Canada; Hollister-Whitney; Elevator Controls; Courion; Bore-Max; Thames Valley Controls and Vertical Dimensions. Through its brands, Vantage supplies almost all electro-mechanical devices used in contemporary elevators. Founded in 1927, the Vantage group employs over 900 staff in multiple locations across the United States, Canada, and United Kingdom.

The Customer Service Representative is responsible for interacting with customers on behalf of the organization, providing information about products and services, taking orders, generating Salesforce tickets and responding to customer inquiries.

Requirements

We are searching for a candidate with:

• Minimum one year customer facing experience
• Intermediate to advanced proficiency in Microsoft Excel
• Strong phone presence and enthusiastic approach to selling
• Experience working with CRM
• Excellent verbal and written communications skills
• Strong listening and presentation skills
• Self-directed with ability to multi-task, prioritize, and manage time effectively

Duties and Responsibilities

A typical day may include:

• Responsible for preparing cost estimates, managing accounts and developing and maintaining strong relationships with new and existing customers
• Understanding and responding proactively to the specific needs of customer
• Making recommendations to GAL Canada on matters impacting account service such as inventory, chronic problems, and unique requirements
• Providing customers with product knowledge and usage information
• Identifying opportunities to accelerate sales volumes
• Providing superior service by understanding and responsively satisfying customer requirements
• Understanding GAL Canada’s best practices to help Customers identify the correct person to speak to
• Knowledge of Customer preferences
• Acting as a customer liaison between internal GAL Canada departments and liaison between other departments at GAL Canada
• Coordinating Customer issues with Quality Control

Benefits of Working With Us

• Day shifts, Monday to Friday
• Comfortable, climate-controlled office
• Company-paid benefits (health, dental, vision)

Position Details

• Full-Time hours, Monday to Friday
• Based in Mississauga, Ontario
• Vantage Elevation, LLC and GAL Canada provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to citizenship, race, place of origin, ethnic origin, colour, ancestry, disability, age, creed, sex/pregnancy, family status, marital status, sexual orientation, gender identity, gender expression, receipt of public assistance (in housing) and record of offences (in employment), or any other grounds protected by the Ontario Human Rights Code. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
• Accommodation is available upon request for all applicants pursuant to the Accessibility for Ontarians with Disabilities Act, 2005. If an applicant requests accommodation, GAL Canada will consult with the applicant and provide or arrange for the provision of a suitable accommodation in a manner that takes into account the applicant’s accessibility needs. We value diversity and inclusion and encourage all qualified applicants to apply.

Like What You Read?

If you’re excited by the prospect of working at the forefront of engineering technology with a world-class employer that values you, then we invite you to apply.

#LI-JR1

#LI-CAN