• Job Description

  Req#: R-77422

  Waste Connections of Canada is a leading non-hazardous solid waste management in North America. We are looking for a SAFETY inclined, energetic, autonomous, and proactive team player who is capable of making a difference in his/her team and community.

  We have an immediate opening for a Customer Service Representative (CSR) representing our National Accounts team based out of our office in Coquitlam, BC or Abbotsford, BC.

  As a National Accounts - Customer Service Representative (CSR), you are the voice of Waste Connections of Canada, upholding one of our key operating values. Your success in this role is dependent on how hard you work and how well you communicate with both internal and external customers. Your demonstration of organization/time-management skills, along with your personal and ethical behavior, is of paramount importance in this position.

  Salary: $55,000-$60,000/year + 10% Bonus

  Hours: 8:00AM-4:30PM, Monday to Friday

  Key tasks:

  • Serve as single point of contact for all internal and external customers (new and existing)
  • Schedule waste/recycling services, as requested
  • Analyze account activity and suggest opportunities for service improvements to the customer
  • Maintain appropriate files and documentation, in accordance with company policy and internal controls
  • Respond to customer inquiries – via phone and email and resolve customer billing problems through account corrections
  • Liaise with internal teams to determine service requirements, resolve problems or complaints

  We are busy, but a fun place to work. As a Customer Service Representative (CSR), you will field a high volume of calls and emails consistently and respond with your speedy data entry, excellent call quality, and proficient Microsoft Office skills.

  Requirements:

  • 2-3 years of customer service/billing experience
  • Accurate data entry skills & customer service skills
  • Excellent time management and prioritization skills
  • Strong working knowledge of Microsoft Office
  • Written and Oral communication skills
  • Critical and logical thinking skills

  Come, join a team environment, and colleagues who embrace a "work hard, play harder" culture. Our compensation package is competitive and comes with excellent benefits. You’ll also be associating yourself with a company that likes to lead by example through a strong presence in our local communities, charitable giving, sustainability initiatives, and more.

  Waste Connections of Canada/Enviro Connexions is an Equal Opportunity Employer

• About the company

  Waste Connections is a North American integrated waste services company that provides waste collection, transfer, disposal and recycling services, primarily of solid waste.

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