Join our employer and discover the flexibility of telecommuting from anywhere in the U.S. while making a positive impact on people's health. As part of our team, you will have the opportunity to connect individuals with the care, resources, and support they need to live healthier lives. With a culture of diversity and inclusion, comprehensive benefits, and career development opportunities, you'll find a rewarding and fulfilling experience with us.

Primary Responsibilities:
- Handle up to 30 inbound calls per day from facilities, providers, and members regarding mental health and substance use
- Use effective listening skills to accurately document calls in computer systems and ensure timely delivery of services
- Contact care providers on behalf of customers to assist with appointment scheduling and internal specialist connections
- Guide and support customers in navigating our websites and encourage self-sufficiency in using our tools
- Research and resolve complex customer issues by utilizing multiple databases and collaborating with support resources

Required Qualifications:
- High School Diploma / GED (or higher)
- 6+ months of Call Center experience or mental health care experience
- Intermediate skill experience in using Microsoft Office programs
- Attendance and punctuality are essential during the 8-week virtual training
- Must have high-speed internet until internet connectivity is provided by UHG
- Flexibility to work assigned 8-hour shifts, including weekends and evening hours

Preferred Qualifications:
- 1+ years of experience in a related environment using phones and computers
- Prior healthcare experience

Telecommuting Requirements:
- Must have a dedicated work area that provides information privacy
- Ability to keep company sensitive documents secure
- Must have access to UnitedHealth Group approved high-speed internet connection or existing service

Soft Skills:
- Demonstrated ability to listen skillfully, collect relevant information, and respond to customers compassionately
- Proficient conflict management skills to resolve issues in stressful situations

Additional Information:
- Salary range for residents of California, Colorado, Connecticut, Nevada, New Jersey, New York, Washington, or Rhode Island is $16.00 - $27.31, based on factors like education and experience
- UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer
- Drug test required before beginning employment