Highmark Health
Customer Service Representative
This job is now closed
Job Description
- Req#: J266463
Employer Industry: Healthcare Services
Why consider this job opportunity:
- Salary up to $26.88
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Chance to make a positive impact on customer satisfaction
- Work with a diverse set of customers and resolve their inquiries efficiently
What to Expect (Job Responsibilities):
- Engage with customers confidently, performing a full range of customer service duties
- Strive to resolve customer concerns in a single interaction through various communication methods
- Respond to customer inquiries with in-depth product knowledge and strong problem-solving skills
- Exceed internal adherence, efficiency, and inquiry timeliness metrics
- Resolve standard and non-routine customer inquiries with minimal escalation
What is Required (Qualifications):
- High School Diploma or GED
- 1-3 years of experience in a customer service or call center environment
- Exceptional listening and communication skills
- Ability to multi-task efficiently while maintaining a high level of customer service
- Capability to de-escalate challenging customer inquiries
How to Stand Out (Preferred Qualifications):
- None
#HealthcareServices #CustomerService #CareerOpportunity #CompetitivePay #TeamEnvironment
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